Kroger Chicago , IL 60602
Posted 1 week ago
Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
Minimum
Ability to work in a fast-paced environment
Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
Ability to pass drug test
Minimum 16 years of age
High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
Ability to organize/prioritize tasks/projects
Accuracy/attention to detail
Ability to work weekends on a regular basis, work any shift and work overtime as needed
Desired
Knowledge of company policies, procedures, and organizational structure
Familiarity with industry/technical terms and processes
Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Promote and follow company initiatives
Greet customers, answer questions, and suggest product to enhance service and meet sales goals
Maintain cleanliness of customer service area and equipment
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
Follow store policies and procedures
Perform cleaning tasks in accordance with the Duty Rosters and cleaning standards
Follow standards for merchandising, stocking, rotating, and storing all products
Follow cash handling and register policies (for associates 18 and over)
Follow inventory stocking and recording guidelines
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Kroger