SUMMARY: Assist in the organization, management and administration of all operational aspects for the Food and Beverage Outlets for their shift
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages all Food and Beverage shift Team Members.
Monitors inventory levels and scheduling of Team Members.
Planning, organizing, coordinating and controlling of operational outlet functions during their shift.
Maintain professional restaurant/ bar image, including restaurant/bar cleanliness, proper uniforms, and appearance standards during their shift
Hires, trains, and supervises bar and restaurant/bar Team Members in conjunction with the Assistant Manager/Manager
Organize and conduct pre-shift and departmental meetings, and schedule and direct the Team Members in their work assignments.
Assures that all side work is accomplished and all cleaning of equipment and storage areas is completed according to schedule
Ensures thoughtful guest service in all areas. Responds to complaints, taking any and all appropriate actions to resolve the guest's issue.
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, utility and labor costs.
Comply with all health and safety regulations
Assures that the restaurant/bar and other areas are secure at the end of shift
Ensure a safe working environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or Team Member is injured.
Investigate and resolve complaints concerning food quality and service
Enforces and is knowledgeable of the Indiana Gaming regulations as well as Tropicana Evansville's internal controls, policies, and procedures.
Ensures all departmental personnel follow the Thoughtful Service model at all times
Must be able to work a variety of hours, holidays and weekends
May be required to perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: Assist with the direction, coordination, and evaluation of this unit. Carries out shift management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate Degree in Hospitality Management/Restaurant Management preferred or equivalent experience; One to Two years related experience and/or training; or equivalent combination of education and experience. Knowledge of food/beverage service operations.
CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Occupational Gaming License from the Indiana Gaming Commission. Must be able to earn and maintain ServSafe certification. Must be able to obtain and maintain an Indiana Liquor License.
LANGUAGE SKILLS: Must be able to read, write and speak English fluently. Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess ability to perform these operations using units of US Dollars, and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Possess ability to operate an adding machine and have basic computer skills
COMPUTER SKILLS: Must have working knowledge of Microsoft Office products with strong working knowledge of Microsoft Excel.