Deli Clerk

New Leaf Community Markets, Inc. Santa Cruz , CA 95065

Posted Yesterday

Position Title: Deli Clerk

Department: Deli/Food Service Department

Supervisory Responsibility: Not responsible for supervising others.

Reports To: Assistant Food Service Manager

Region: California Coastal

FLSA Classification: Non-exempt

Position Description: Prepares, stocks, weighs and packages deli products. Provides exceptional customer service and contributes to a positive and collaborative team environment.

Duties and Responsibilities

General

  • Contributes to a positive and supportive work environment.

  • Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change.

  • Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department.

  • Self-motivated and able to work independently, as well as cooperatively within a team.

  • Gives and receives feedback in a constructive manner. Responds to feedback in order to improve performance.

  • Understands and follows through on verbal and written directions.

  • Speaks up. Shares ideas and feedback that contributes to success of store and company.

  • Conserves company resources. Works in a manner consistent with company Vision, Mission and Values and sustainability program.

  • Observes all company rules and policies.

  • Performs other duties and tasks as assigned.

Customer Service

  • Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

  • Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer.

Position Specific Functions

  • Prepares Deli/Food Service Department for store opening and closing.

  • Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.

  • Prepares, cuts, wraps, weighs, tares, prices and presents Deli/Food Service Department products.

  • Stocks and maintains Deli/Food Service cases and stations.

  • Processes customers' made-to-order items accurately and expeditiously.

  • Assists with food preparation and production.

  • Completes customer special orders thoroughly and provides follow-through as needed.

  • Stocks, rotates and faces products with attention to product quality and expiration dates.

  • Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.

  • Maintains cleanliness, organization and rotation of all areas, products and supplies.

  • Maintains accurate pricing and signage that meet merchandising standards.

  • Understands and complies with specific shift guidelines, tasks and responsibilities.

  • Maintains awareness of current ads, promotions, holidays and events.

  • Handles damaged and spoiled product according to company policy.

  • Demonstrates familiarity with products in department and general understanding of culinary terminology, product labeling and common dietary restrictions, with willingness to continue learning.

  • Notifies department manager or Manager on Duty (MOD) of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.

Required Permits and Licenses: Food Handler's card

Facilities, Sanitation, Work Safety and Food Safety

  • Adheres to work and food safety policies set forth by the company and regulatory agencies.

  • Performs janitorial tasks in compliance with sanitation standards established by store policy and state and local health departments. Contributes to store cleanliness.

  • Maintains equipment, informs store/department management of any problems.

  • Reports all safety concerns and work related injuries to management.

  • Frequent handwashing is required.

Tools and Equipment Used

This position may be required to use the following tools and equipment: blast chiller, robot coupe, blender, slicer, mixer, kitchen smallwares, kettle, pallet jack, knife, range, thermometer, dishwasher, scale, oven, grill, hand truck, cart, baler, computer, and office equipment

Position Requirements

In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

  • Must be 18 years or older.

  • Must be fluent in written and spoken English.

  • Comfortable and willing to work with meat.

  • Friendly and customer service oriented, with an interest in food and cooking.

  • Previous food service, restaurant, retail or grocery experience preferred. Experience in a high volume environment preferred.

  • Previous food preparation or production experience preferred.

  • Basic math and computation skills required.

  • Skills to work independently, effectively manage own time and multi-task in a fast-paced environment.

  • Skills to adapt to the shifting priorities and needs of a retail environment.

  • Skills to exercise good judgment at all times.

  • Self-motivated, with high attention to detail, quality and presentation.

  • Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.

  • Skills to manage difficult customer interactions preferred.

  • Skills to read, understand and follow through on verbal and written instructions.

  • Ability to maintain a flexible schedule in order to meet needs of the department.

  • Ability to reliably meet required work schedule and adhere to company attendance policy.

Physical Requirements

  • Medium work level

  • Continuously required to be on feet with a mix of standing and walking throughout shift. Sitting seldom required.

  • Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder

  • Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist

  • Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat

  • Frequency of climbing stairs and ladders dependent on location

Work Environment

  • Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler, freezer, and kitchen.

  • There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.

  • Work requires use of and working in proximity to common commercial cleaning agents.

  • This position works on or around moving machinery or moving parts; may include vibration.

Important Notice: The job duties, responsibilities, requirements and conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform and may vary slightly based on location. New Leaf Community Markets reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.


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Deli Clerk

New Leaf Community Markets, Inc.