Deli Clerk

New Leaf Community Markets, Inc. Santa Cruz , CA 95065

Posted 3 weeks ago

Position Title: Deli Clerk

Department: Deli/Food Service Department

Supervisory Responsibility: Not responsible for supervising others.

Reports To: Assistant Food Service Manager

Region: California Coastal

FLSA Classification: Non-exempt

Position Description: Prepares, stocks, weighs and packages deli products. Provides exceptional customer service and contributes to a positive and collaborative team environment.

Duties and Responsibilities

General

  • Contributes to a positive and supportive work environment.

  • Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change.

  • Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department.

  • Self-motivated and able to work independently, as well as cooperatively within a team.

  • Gives and receives feedback in a constructive manner. Responds to feedback in order to improve performance.

  • Understands and follows through on verbal and written directions.

  • Speaks up. Shares ideas and feedback that contributes to success of store and company.

  • Conserves company resources. Works in a manner consistent with company Vision, Mission and Values and sustainability program.

  • Observes all company rules and policies.

  • Performs other duties and tasks as assigned.

Customer Service

  • Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

  • Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer.

Position Specific Functions

  • Prepares Deli/Food Service Department for store opening and closing.

  • Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.

  • Prepares, cuts, wraps, weighs, tares, prices and presents Deli/Food Service Department products.

  • Stocks and maintains Deli/Food Service cases and stations.

  • Processes customers' made-to-order items accurately and expeditiously.

  • Assists with food preparation and production.

  • Completes customer special orders thoroughly and provides follow-through as needed.

  • Stocks, rotates and faces products with attention to product quality and expiration dates.

  • Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.

  • Maintains cleanliness, organization and rotation of all areas, products and supplies.

  • Maintains accurate pricing and signage that meet merchandising standards.

  • Understands and complies with specific shift guidelines, tasks and responsibilities.

  • Maintains awareness of current ads, promotions, holidays and events.

  • Handles damaged and spoiled product according to company policy.

  • Demonstrates familiarity with products in department and general understanding of culinary terminology, product labeling and common dietary restrictions, with willingness to continue learning.

  • Notifies department manager or Manager on Duty (MOD) of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.

Required Permits and Licenses: Food Handler's card

Facilities, Sanitation, Work Safety and Food Safety

  • Adheres to work and food safety policies set forth by the company and regulatory agencies.

  • Performs janitorial tasks in compliance with sanitation standards established by store policy and state and local health departments. Contributes to store cleanliness.

  • Maintains equipment, informs store/department management of any problems.

  • Reports all safety concerns and work related injuries to management.

  • Frequent handwashing is required.

Tools and Equipment Used

This position may be required to use the following tools and equipment: blast chiller, robot coupe, blender, slicer, mixer, kitchen smallwares, kettle, pallet jack, knife, range, thermometer, dishwasher, scale, oven, grill, hand truck, cart, baler, computer, and office equipment

Position Requirements

In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

  • Must be 18 years or older.

  • Must be fluent in written and spoken English.

  • Comfortable and willing to work with meat.

  • Friendly and customer service oriented, with an interest in food and cooking.

  • Previous food service, restaurant, retail or grocery experience preferred. Experience in a high volume environment preferred.

  • Previous food preparation or production experience preferred.

  • Basic math and computation skills required.

  • Skills to work independently, effectively manage own time and multi-task in a fast-paced environment.

  • Skills to adapt to the shifting priorities and needs of a retail environment.

  • Skills to exercise good judgment at all times.

  • Self-motivated, with high attention to detail, quality and presentation.

  • Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.

  • Skills to manage difficult customer interactions preferred.

  • Skills to read, understand and follow through on verbal and written instructions.

  • Ability to maintain a flexible schedule in order to meet needs of the department.

  • Ability to reliably meet required work schedule and adhere to company attendance policy.

Physical Requirements

  • Medium work level

  • Continuously required to be on feet with a mix of standing and walking throughout shift. Sitting seldom required.

  • Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder

  • Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist

  • Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat

  • Frequency of climbing stairs and ladders dependent on location

Work Environment

  • Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler, freezer, and kitchen.

  • There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.

  • Work requires use of and working in proximity to common commercial cleaning agents.

  • This position works on or around moving machinery or moving parts; may include vibration.

Important Notice: The job duties, responsibilities, requirements and conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform and may vary slightly based on location. New Leaf Community Markets reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
West Side Santa Cruz Store Clerk And Kitchen Jobs

New Leaf Community Markets, Inc.

Posted 1 week ago

VIEW JOBS 1/3/2019 12:00:00 AM 2019-04-03T00:00 Get in on the Grocery Goodness! With hippie roots and foodie palates, we work to bring our communities the best, most wholesome food on the planet. At New Leaf Community Markets we have fun - and we take good food seriously. We get inspired by food. Our stores offer a wide array of local organic produce at season's peak, humanely raised meats from animals fed or finished on a non-GMO diet, sustainably harvested seafood, Certified Organic artisan breads, handmade freshly prepared foods and unique, artisanal local finds alongside classic brands. Because at the end of the day, New Leaf Community Markets is all about really good food. Even more importantly, New Leaf is a happy place - and that's because of our passionate staff. We're foodies. We're chefs. We're bakers. We love sharing our passion for food with our customers. And it all happens in a progressive workplace, where we listen and trust more than dictate. We love to laugh, we delight in connection-making, we celebrate our differences, and we see the extraordinary in the every day. Ready for a Career You'll Really Love? And a Job that Loves You Back? Check Out Our Departments: Clerk positions open regularly in our store. This job posting will be used to fill these openings. On your application, you will have an opportunity to let us know which departments you prefer. We recommended that you select all the departments that interest you as we may not have current openings in every department. Cheese: Forgive us if we brag a little, but when it comes to cheese, we give everyone something to smile about. We have the best cheeses from around the world, including artisanal, local, raw and organic selections and we get to help customers put together a mind-blowing cheese plate or plan the perfect meal pairing. Deli: Help customers answer the age-old question of "What's for dinner tonight?" We serve up ready-to-go meat, salads, pastas, and more! If you love crafting sandwiches, providing exceptional customer service, and sharing delicious recipes, deli is for you. Front End: If you're an extroverted, super friendly and outgoing person, you'll enjoy being a cashier. The front end often is the face of our store - and you'll get to make a meaningful connection with hundreds of customers. In other words? You can really make someone's day. Grocery: The grocery department is all about being active! You're building displays that tell a story - visual merchandising at its finest. You are the experts of where things are in the store and get to share amazing products with our customers. If that sounds like fun and you love sharing amazing products with customers, you'd be great for grocery. Juice Bar: The Juice Bar is all about creating fresh, organic raw juices and smoothies that satisfy like nothing else. We also have a coffee bar where you will serve up tasty espresso drinks. We use organic fruits and vegetables, locally grown, just picked and freshly delivered. You get to help our customers revitalize with delicious options that match their lifestyle. Kitchen: It's your kitchen away from home - with the added bonus of a fabulous team! In our kitchens, we love creating recipes and cooking with the highest quality ingredients. We make our savory vegan, vegetarian, meat and seafood dishes with fresh organic veggies and the same exceptional meat and seafood we carry in our markets. If you like preparing and sharing delicious recipes, the kitchen is for you. Meat & Seafood: Do you love the idea of chatting with people and giving advice about choosing and cooking meat and seafood? We source all of our meat and seafood with great care. We visit every farm and ranch we partner with to be sure they raise animals humanely and we don't sell any seafood that's endangered, over fished or harvested in a manner that's destructive to the environment or any other species. You're saying YES to sustainable ranching and fishing and YES to the farmlands and oceans. If you're all that, plus love working with high quality product you can get behind, check out our meat & seafood department. Produce: Rooted here in the Central Coast, we're lucky to work with an abundant supply of locally grown produce. So when we say local, we mean it. In fact, we can be sure that anything labeled local was lovingly grown within a 100-mile radius of our markets. How do you like them apples, artichokes, radishes! With access to the best fruit and veggies in town, the produce department is on the cutting edge of what makes New Leaf different. Do you like introducing new and exotic produce to people? Are you a huge fan of eating fresh with the season? Then you'll love the produce department. Wellness: Our wellness team is known for being experts on the wide array of products in our department, from supplements to skincare. If you love helping people pick out just the right wellness product for their needs - and love helping people look and feel good - the wellness department is for you. Requirements In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities. Qualifications and Experience These are the general requirements for all positions. Specific qualifications depend on position. * Due to federal and state regulations, must be at least * 21 years of age for positions that serve alcohol * 18 years of age for all other positions * Friendly and customer service oriented, with an interest in food and cooking. * Customer service, retail, barista, food service, grocery or similar experience preferred. * Basic math and computation skills required. * Skills to work independently, effectively manage own time and multi-task in a fast-paced environment. * Skills to adapt to the shifting priorities and needs of a retail environment. * Skills to exercise good judgment at all times. * Self-motivated, with high attention to detail, quality and presentation. * Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers. * Skills to manage difficult customer interactions preferred. * Skills to read, understand and follow through on verbal and written instructions. * Ability to maintain a flexible schedule in order to meet needs of the department. * Ability to reliably meet required work schedule and adhere to company attendance policy. Physical Requirements These are the general physical requirements for all positions. Specific physical requirements vary by position. * Continuously required to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. * Continuously required to: lift and carry 1-20 pounds; use arms, hands and wrists; grasping/squeezing * Frequently required to: push and/or pull 1-40 pounds; twist; reach at/above shoulder; reach below shoulder * Occasionally required to: lift and carry 21-50 pounds; bend/stoop; crouch/squat; kneel; climb step stools * Frequency of climbing stairs and ladders dependent on location Work Environment These is the general work environment for all positions. The work environment may vary by department. * Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer. * There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers. * Work requires use of and working in proximity to common commercial cleaning agents. * This position works on or around moving machinery or moving parts. New Leaf Community Markets, Inc. Santa Cruz CA

Deli Clerk

New Leaf Community Markets, Inc.