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Caterpillar Defense currently has an opening for a Defense Aftermarket Product Manager located in Peoria, Illinois. As a Defense Aftermarket Product Manager at Caterpillar, you will manage complex Aftermarket programs involving Caterpillar, the U.S. Government, and allied militaries.
Job Duties/Responsibilities may include, but are not limited to:
Provides leadership in programs of specified Aftermarket Caterpillar products and markets
Manages complex programs, which are long term in nature for the purchase of assigned Caterpillar products by the U.S. Government and primarily involve lifetime sustainment of commercial products
Provides leadership and direction to a support team comprising of four personnel responsible for achieving all service life extension program (SLEP) goals
Coordinates with internal engineering, manufacturing, purchasing groups, suppliers, dealers, shipyards, and the various government agencies to win business and then execute the contract while maintaining maximum customer satisfaction
Serves as the primary customer focal point to address concerns throughout the service cycle by providing specific direction for the performance of all work
Provides direction to the business unit effort for major proposals including; scope of service, suppliers, exception to terms, influencing specifications and negotiating final agreements
Develop specific plans for program execution, monitor performance and continually shape outcomes to desired results that will meet the annual business plan
Provide input into departmental marketing strategies for assigned products and markets
Develop, implement, and achieve annual business plan including top-line revenue, accountable profit and OPACC
Identify parts placement opportunities and determine technology enhancements which offer cost/value for the customer
Direct the activities of the program team, extended dealer network and agencies to maintain an above 90% return rate of assigned SLEP end-items
Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
Monitors adherence to quality standards and develops action plans for addressing below standard performance
The position requires up to 40 percent of travel.
4-year college or university degree required
9+ years of Service and/or Product Support experience
Requires thorough knowledge of company products, product applications, merchandising programs, and federal acquisition regulations.
Understanding of mechanized claims processing, service data systems and U.S. Cat dealer service operations is required
Understanding of military maintenance practices for machines and engines
Previous supervisory experience
Top Candidates will also have:
Strong business acumen
Demonstrated success in leading complex projects through experiences as 6 Sigma Black Belt or project management lead
Self-starter, able to work autonomously with strong communication and presentation skills
Team player and influencer whom possess strong accountability
Ability to work with people from different backgrounds and cultures
This position involves items or information which may be subject to the International Traffic in Arms Regulations (ITAR) or controlled for national security or other reasons under the Export Administration Regulations (EAR). U.S. law prohibits the release of U.S. controlled technology and technical data to certain persons without an approved export license. Therefore, persons being considered for this position must be: (1) a U.S. citizen (2) Green Card holder, (3) protected individuals under the Immigration and Naturalization Act (8 USC 1324b(a)(3)) or (4) qualified for a license, license exemption, or other form of authorization, in order to satisfy the requirements for this position.
Relocation assistance is available for this position.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals including minorities, females, veterans and individuals with disabilities are encouraged to apply.