re you an experienced default mortgage professional who is driven by problem solving? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, is seeking individuals with the ability to critically think through potential issues, come up with solutions and effectively communicate those solutions to our internal partners on the Client Relations and Customer Resolutions teams.
A DAY IN THE LIFE
In this role, you will
Respond to all audit requests in a professional and timely manner.
Continually evaluate by way of audit research and responses, loan files for compliance with established internal policies and procedures, as well as applicable state and federal regulations.
Identify and document when company standards, or any regulations, have not been followed.
Facilitate remediation of audit findings inclusive of the gathering and storing of evidence.
Collaborate with internal and external auditing bodies on behalf of the Default Operations Team
Process requests for information and research from clients and customers by way of internal departments
Apply your knowledge of default servicing rules and guidelines to drive resolution
Provide feedback to enhance processes using knowledge gained through daily research
Collaborate with internal teams on behalf of the Default Operations Team
Respond to requests according to departmental guidelines and procedures
Ensure the meeting of daily production as assigned
WHO YOU ARE
Critical thinking skills
A penchant for excellence. You will use your experience to drive results. You will never settle for a lesser standard.
Knowledge of Investor, Insurer and Regulatory requirements for the Default Mortgage Industry
The ability to effectively communicate written and verbal
Proven problem solving capabilities
Positive attitude towards work in an ever-changing industry
The ability to work well independently to drive and achieve team goals
WHO WE ARE
LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
DETAILED JOB DUTIES
Review and research incoming audit findings and respond to auditing bodies.
Review audit findings with leadership to determine opportunity for process enhancements and/or need for procedural changes.
Distribute final, periodic reports to management
Track, follow up and review ongoing audit activities to ensure quality standards and timelines for responses are being met.
Escalate critical issues to leadership and follow through to resolution.
Serve as designated point of contact responsible for providing co-workers with information surrounding research and audits on an as needed basis.
Evaluate loan documentation to ensure compliance with agency/state/federal/investor guidelines.
Participate in agency training courses to stay abreast of regulations.
Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
Research issues and questions leveraging all tools at your disposal inclusive of reaching out to law firms, county offices and supporting vendors to obtain necessary information for resolution.
Intake and updating of internal tracking system.
Daily communication with Default Mortgage Business, Client and Investor Relations' teams.
Successfully navigate and locate missing documents via various avenues.
All other duties as assigned.
High School Diploma or equivalent required
2 - 4 years of experience in default operations
Familiar with state and federal laws and regulations applicable to the servicing of defaulted loans
Ability to manage time and priorities wisely
Ability to grasp concepts quickly, make sound decisions and resolve issues completely
Flexibility to adapt to frequently changing processes and procedures
Ability to work in a high volume and time sensitive environment
Ability to work independently with minimal direction and to meet deadlines
Ability to work collaboratively with peers in a team environment to attain common goals
Analytical and mathematical ability sufficient to be able to identify potential issues with loans
Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization.
Knowledge of Black Knight products including but not limited to MSP, LoanSphere and Invoice Management
Previous experience in auditing or professional training in the audit field preferred
Ability to use Microsoft Office applications
Ability to maintain strict confidentiality
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.
Judgment and Decision Making
Complex Problem Solving
Sitting up to 85% of time
Walking up to 5% of time
Standing up to 5% of time
Lifting up to 5% of time.
Occasional stooping, kneeling, crouching and reaching.
Servicelink, A Black Knight Company