Deductions Supervisor

Pactiv Lake Forest , IL 60045

Posted 4 months ago

This position is for Pactiv, a company of Reynolds Group Holding Inc.


  • Provide supervision of team to ensure deductions, Returns, OS&D's, Quality and Pricing Administration processes are administered effectively, timely and accurately in accordance with Pactiv guidelines and policy.

  • Mentor team members and provide growth opportunities.

  • Support Management with analysis and reporting, communicate team results and customer compliance.

  • Understand customer contracts and highlight if contract not in accordance with the one face policy.

  • Manage deductions and Returns activities, ensuring customer deductions are current and categorized to appropriate codes.

  • Perform the audit of customer claims, ensuring the backup and authorization presented are acceptable and within departmental guidelines, Pactiv policy and SOX compliant.

  • Proactively communicate information and provide resources to internal and external customers to resolve deductions and shipping incidents in a timely manner.

  • Identify all invalid customer claims, commence the recovery process and take preventative measures to eliminate future deductions.

  • Identify unauthorized returns and mismatched returns, taking preventative measures to reduce and eliminate future types of returns.

  • Support Warehouses to identify customer non-compliance and take preventative measures to ensure compliance.

  • Support Pricing Admin activities ensuring they are executed timely and within Pactiv guidelines and policy.

  • Report out exceptions and drive compliance.

  • Identify opportunity to drive efficiencies.

  • Rebill and collect amounts that are not in accordance with the policy.

  • Maintain desk procedures and training documents to train new employees.

  • Research, plan and assist in the implementation of changes.

  • Assist in special projects as assigned.


  • BA/BS degree with an emphasis in finance or accounting preferred.

  • Strong spreadsheet skills required with SAP experience a plus.

  • Good communication and team skills.

  • Ability to multi-task, problem solve and prioritize to meet deadlines.

At Pactiv, continuous innovation and development has secured our place as one of the world's largest manufacturers and distributors of foodservice and food packaging products. Pactiv currently produces custom and stock foam, plastic, aluminum, pressed-paperboard, PE coated board, and molded-fiber packaging. Want to learn more? Visit

Pactiv LLC is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, national origin, sex, ancestry, citizenship, marital status, sexual orientation, gender identity, age, disability, protected veteran status, or any other legally protected status. #CB1 "IND1P" #LI-TM1

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Deductions Supervisor