Decision Review Officer (Rating Quality Review Specialist)

Summary

This position is located in a Department of Veterans Affairs, Regional office (VARO) Veterans Service Center or Pension Maintenance Center. The Rating Quality Review Specialist is an integral part of the Veterans Service Center's quality assurance program and is a key technical adviser to the Decision Review Officers (DROs) and Rating Veterans Service Representatives (RVSRs), in the Regional Office.

Learn more about this agency

Help

Overview

• Accepting applications

• Open & closing dates

06/17/2024 to 06/26/2024

• Salary

$103,409 - $155,034 per year

Please visit the OPM Salary website to view salaries for each location listed.

• Pay scale & grade

GS 13

• Help

Locations

• Sioux Falls, SD

• Houston, TX

• San Antonio, TX

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0930 Hearings And Appeals

• Supervisory status

No

• Security clearance

Other

• Drug test

Yes

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

Suitability/Fitness

• Announcement number

362-24-EO-12447021-BU

• Control number

796099800

Help

This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent Veterans Benefits Administration (VBA) and current/former VA employees who are CTAP eligible.

Help

Duties

Specific duties include:

• Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.

• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)

• Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions.

• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.

• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.

• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.

• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.

• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

• Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.

• Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement.

• Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning.

Work Schedule: Full time, Monday through Friday

This is not a remote position.

Telework: Yes per Agency guidelines.

Virtual: This is not a virtual position.

Position Description/PD#: Decision Review Officer (Rating Quality Review Specialist); 37138A

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Physical Requirements: The work normally involves mental rather than physical exertion.

Help

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Designated and/or random drug testing may be required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:06/26/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If you are a current VBA employee requesting a reassignment or change to lower grade via this announcement, you must currently hold the GS-13 or higher and the promotion potential of your current position must be at least GS-13.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-13 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Conducting reviews to analyze the quality of completed rated cases.

• Conducting evaluations and reviews on a quantitative or qualitative basis of claims development programs and operations to determine the effectiveness in meeting established goals and objectives.

• Preparing or conducting training activities.

• Identifying knowledge/skill gaps and plan training strategies.

• Providing and implementing data for one or more information management systems accurately and timely or providing technical guidance and direction to staff in the daily operation and maintenance of claims management systems.

There is no educational substitution for the GS-13 level.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Read more

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following competencies based on your application for this position:

• Research

• Read and interpret federal compensation and pension laws, regulations, policies, and procedures in order to analyze and evaluate the accuracy of claims decisions.

• Technical Competence

• Knowledge of veteran-based state and federal laws (dependency status, social services programs, Medicaid, special income-based programs), to include legal opinions from (1) the court of Appeals for Veterans' Claims (CAVC) and (2) state and federal courts having a relationship to VA programs.

• Training

• Utilize training techniques and claims processing knowledge in order to provide authoritative consultation and troubleshooting services and carry out extremely complex and precedent setting training administration.

• Attention to Detail

• Accurately reviews, compiles, and analyzes information and data.

• Oral Communication

• Communicates orally to conduct one-on-one training & feedback as well as group presentations and training sessions.

• Written Communication

• Communicates in writing to prepare correspondence and reports as well as convey feedback and other information to management and lower-graded employees.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.