Decatur River Rock Host Person

Summary: Maintains the reservation book by taking reservations and walk-ins. Greets guests and escorts them to the appropriate table. Assists Manager in preparing venue for service and maintaining the cleanliness and flow of the room

Essential Functions and Responsibilities:

• Must provide courteous and friendly service to all guests and team members.

• Answer the telephone with in 3 rings to be able to book reservations.

• Maintain the reservation book with guest name, phone number, time and amount of guest in each party.

• Maintain the professional appearance of the hostess stand.

• Properly present clean menus to our guests.

• Properly Clean, Disinfect and Inspect all menus, discarding worn ones.

• Monitor the waiting line to determine if there are large parties waiting.

• Supply guests with information on services available at the Hotel/Casino, including all our restaurants.

• Handle initial guest complaints. Inform Manager immediately of any problems or concerns.

• Ensure that all tables are properly set at the start of each shift.

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

• Perform other duties as assigned

Requirements:

Qualifications

• Must be at least 18 years of age

• Excellent communication skills.

• Ability to present self in a professional, pleasant, confident and well-groomed manner.

• Proven experience in a full service restaurant preferred

• Superior guest service skills

• Skills in establishing and maintaining effective working relationships with guests and team members.

• Ability to read, write, and communicate verbally in English.

• Full knowledge and understanding of company and department rules, policies & procedures.

• Language

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

Work Cards

• Health Card

Physical Requirements

• Walking and standing most of shift

• Vision, speech, literacy and hearing (critical)

• Ability to lift, carry, push, pull or otherwise move objects weighing up to 25 lbs

• Ability to work in a fast-paced environment

Work Environment Potential Conditions

• Environmental exposures could include; dimly lit areas, dirty, noisy, hazards

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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