Job Number : 14998Job Category : ProfessionalPosition Type : Debt Counselor
Location : Buffalo,NYEducation : AssociateYears of Experience : 1
Datrose is actively seeking Customer Service Representatives/Debt Counselors for a great Direct Hire opportunity in Cheektowaga, NY!
Hurry! Seats are filling up fast for an October 1st start date!
If you have experience within a call center environment and strong communication and computer skills, please forward your resume to Linda Garver at immediate consideration
Customer Service Representative/Debt Counselors manage and collect delinquent accounts. Our consultative approach helps Consumers identify the most suitable way to resolve a balance in the best interest of all parties.
Rotating M-F schedule(3 shifts of 8am-5pm or 9am to 6pm, 2 shifts of 12pm-9pm or 1pm to 10pm) Plus 1 Saturday morning/month
Pays $15 per hour + uncapped commission program
Highly competitive benefits program
Essential Duties & Responsibilities:
Obtain information from Consumers in order to determine current financial situation and determine solutions
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management
Daily Productivity all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment.
Adherence to Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
Six (6) months or more of phone or in person customer interaction experience.
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
Fluent in conversational English and ability to proficiently read and write English
Strong organizational and time management skills
Ability to work in a positive, collaborative manner with coworkers
Ability to obtain and maintain Government Security Clearance
Legally eligible to work in the United States
No conflicts of interest
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.