Debit Card Program Associate III

First Interstate Bancsystem, Inc. Seattle , WA 98113

Posted 2 months ago

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

SUMMARY

Provide back office deposit support to First Interstate Bank branches. Assisting the branches in their efforts to provide accurate, prompt and courteous service to customers regarding their Debit Card Accounts as well as Disputes, and Transaction Research. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.

This position assist with the development of team member knowledge, maintaining and implementing department procedures, monitoring workloads, meeting service level commitments and daily input & review tasks. Responsibilities include leading projects to drive key initiatives. Drive continuous improvement to support growth, customer satisfaction and productivity.

ESSENTIAL DUTIES & RESPONSIBILITIES include but not limited to:

  • Deliver superior service and support for all deposit operations services, both internal and external.

  • Review of compliance required documentation.

  • Daily processing of items including:

  • Settlement / Reconciliation

  • ATMs

  • Debit Card Transactions

  • Disputes

  • ACD (Account Data Compromise)

  • Adjustments

  • Non-post

  • Network POS (Point of Sale) adjustments

  • Settlement Entries

  • Debit Card Disputes

  • Fraud Merchant

  • Non-Fraud Merchant

  • ATM ONUS

  • ATM Out of Network

  • Fraud ATM

  • Debit Card Dispute Re-presentments

  • Primary responsibilities include assisting with monitoring workloads, service levels and support leadership with managing day-to-day operations.

  • Implementation and review of fraud rule performance.

  • ATM Operations including installs, removals, performance analysis and escalations.

  • Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.

  • Manages and supports compliance and internal audits as needed and engaged in discoveries and remediation discussions.

  • Monitor, analyze and process of advanced Business Analytics control reports. Verify Debit Card Services has the appropriate reporting in place and met the operational requirements. Reports are reviewed, documented and archived per procedure ensuring retention requirements are met.

  • Quickly and effective resolves escalated customer issues.

  • Perform daily operational quality control functions for Records Management and assist with reviewing and maintaining retention guidelines.

  • Complete a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.

  • Ability to work independently, proactively, innovatively and creatively while exercising sound judgement.

  • Partner with team members to implement process improvement for department initiatives. Serve as a sounding board for problems resolution and ensure smooth, continuous progress on projects.

  • Work effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs and recommending solutions.

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

  • Subject Matter Expert for conversions, data integrity and testing applications for upgrades, acquisition and/or new software.

  • Detail oriented with strong organizational, problem-solving, time management and processing skills. Ensuring that priorities are established, commitments and deadlines are met, with accuracy and quality.

  • Experience relaying business needs into complex analysis, designs and recommendations.

  • Ability to manage process discovery, modeling and improvement activities.

  • Ability to influence, partner and negotiate with leadership and peers to gain commitment to accomplish business initiatives.

  • Certified team trainer possessing the ability to train new team member(s) on the specifics tasks for the Deposit Operations processes. Mentoring fellow peers in the learning/development of new skills and submitting/testing team member accesses.

  • Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products and services.

  • Procedure content author for Debit Card Services and ATM Operations. Contribute to develop, maintain and implement policies/procedures, ensuring they are clear and easy to understand.

  • Seeks out opportunities to assist peers as needed. Ability to work independently and willingness to take on additional departmental responsibilities when assigned.

  • Robotic Process Automation (RPA) ability to identify processes to leverage software to automate actions users would manually perform.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed above are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS & ABILITIES

Proficient use and understanding of MS Office Products (Word, Excel, Outlook. PowerPoint) with the ability to learn and adapt to new technologies quickly.

Demonstrate strong knowledge and experience in utilizing the Bank's core processing or similar application.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Coordinator III

Seattle Children's Hospital

Posted 1 week ago

VIEW JOBS 6/11/2021 12:00:00 AM 2021-09-09T00:00 About Us Hope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECUREOur founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho -- the largest region of any children's hospital in the country.In 2019, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals -- for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report and are honored to be the only pediatric medical center in Washington to be ranked.As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here. Overview The Program Coordinator III is responsible for facilitating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Supports development and maintenance of related tools, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies. Works in collaboration with the Program Manager and other program staff to help to implement the program's objectives in support of identified goals and the continuous improvement process. Partners with the program team to implement operational solutions. Responsible for ensuring effective communication among stakeholders and program staff. Facilitates interdepartmental activities, ensuring ongoing effective program operation and/or implementation. Oversees a moderate to high volume of complex work in support of the program. This level performs work under limited supervision with independent judgment required. Requirements Required Education/Experience: - Bachelor's Degree or equivalent combination of education/experience that demonstrates knowledge and competency - 5 years program coordination support experience; including at least 2 years of experience organizing multiple projects through to completion - Experience working on process improvement projects with cross-functional teams - Experience organizing multiple projects through to completion - Successful track record convening and facilitating dialogue with multiple and diverse stakeholders - Experience with: drafting, editing and developing communications and/or reports Required Credentials: - N/A Preferred: - Experience working in public health, health care or social services - Experience working on continuous process improvement projects and strong understanding of lean methodology - Experience in coordinating events and/or project management - Experience with budgeting Our Commitment to Diversity Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer. Seattle Children's Hospital Seattle WA

Debit Card Program Associate III

First Interstate Bancsystem, Inc.