Debit Card Program Associate III

First Interstate Bancsystem, Inc. Seattle , WA 98113

Posted 2 months ago

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.


Provide back office deposit support to First Interstate Bank branches. Assisting the branches in their efforts to provide accurate, prompt and courteous service to customers regarding their Debit Card Accounts as well as Disputes, and Transaction Research. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.

This position assist with the development of team member knowledge, maintaining and implementing department procedures, monitoring workloads, meeting service level commitments and daily input & review tasks. Responsibilities include leading projects to drive key initiatives. Drive continuous improvement to support growth, customer satisfaction and productivity.

ESSENTIAL DUTIES & RESPONSIBILITIES include but not limited to:

  • Deliver superior service and support for all deposit operations services, both internal and external.

  • Review of compliance required documentation.

  • Daily processing of items including:

  • Settlement / Reconciliation

  • ATMs

  • Debit Card Transactions

  • Disputes

  • ACD (Account Data Compromise)

  • Adjustments

  • Non-post

  • Network POS (Point of Sale) adjustments

  • Settlement Entries

  • Debit Card Disputes

  • Fraud Merchant

  • Non-Fraud Merchant


  • ATM Out of Network

  • Fraud ATM

  • Debit Card Dispute Re-presentments

  • Primary responsibilities include assisting with monitoring workloads, service levels and support leadership with managing day-to-day operations.

  • Implementation and review of fraud rule performance.

  • ATM Operations including installs, removals, performance analysis and escalations.

  • Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.

  • Manages and supports compliance and internal audits as needed and engaged in discoveries and remediation discussions.

  • Monitor, analyze and process of advanced Business Analytics control reports. Verify Debit Card Services has the appropriate reporting in place and met the operational requirements. Reports are reviewed, documented and archived per procedure ensuring retention requirements are met.

  • Quickly and effective resolves escalated customer issues.

  • Perform daily operational quality control functions for Records Management and assist with reviewing and maintaining retention guidelines.

  • Complete a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.

  • Ability to work independently, proactively, innovatively and creatively while exercising sound judgement.

  • Partner with team members to implement process improvement for department initiatives. Serve as a sounding board for problems resolution and ensure smooth, continuous progress on projects.

  • Work effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs and recommending solutions.

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

  • Subject Matter Expert for conversions, data integrity and testing applications for upgrades, acquisition and/or new software.

  • Detail oriented with strong organizational, problem-solving, time management and processing skills. Ensuring that priorities are established, commitments and deadlines are met, with accuracy and quality.

  • Experience relaying business needs into complex analysis, designs and recommendations.

  • Ability to manage process discovery, modeling and improvement activities.

  • Ability to influence, partner and negotiate with leadership and peers to gain commitment to accomplish business initiatives.

  • Certified team trainer possessing the ability to train new team member(s) on the specifics tasks for the Deposit Operations processes. Mentoring fellow peers in the learning/development of new skills and submitting/testing team member accesses.

  • Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products and services.

  • Procedure content author for Debit Card Services and ATM Operations. Contribute to develop, maintain and implement policies/procedures, ensuring they are clear and easy to understand.

  • Seeks out opportunities to assist peers as needed. Ability to work independently and willingness to take on additional departmental responsibilities when assigned.

  • Robotic Process Automation (RPA) ability to identify processes to leverage software to automate actions users would manually perform.


To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed above are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree (A. A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.


Proficient use and understanding of MS Office Products (Word, Excel, Outlook. PowerPoint) with the ability to learn and adapt to new technologies quickly.

Demonstrate strong knowledge and experience in utilizing the Bank's core processing or similar application.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

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Debit Card Program Associate III

First Interstate Bancsystem, Inc.