Dealer Support Supervisor

Fiat Chrysler Automobiles Center Line , MI 48015

Posted 3 months ago

The Dealer Parts Support Supervisor (Expediting Supervisor) will be responsible for supervising a team of salary represented employees while overseeing the dealer parts support contact center (expediting). In this role, the candidate must be customer focused and have strong communication skills. The Dealer Parts Support Supervisor will manage manpower daily and updating dealers and field personnel on backorder parts and dealer concerns. He/she will work directly with Customer Care team to resolve parts related customer issues for the end use customers. The Supervisor will oversee off site call center operations; assist with training and updating skill set at call center; and providing a strong link between inventory control team and expediting team keeping the focus on the customer. The Expediting Supervisor will drive customer satisfaction in all that you do each day for both dealer and end use customers and continue to improve dealer satisfaction by reducing problem resolution time as well as hold the team accountable to provide accurate and timely responses to dealer part concerns. This candidate must be able to multi-task and adjust work schedule to meet demands of changing business requirements.

Basic Qualifications:

  • Bachelor's degree

  • Minimum 2 years of supply chain management or related experience

  • Must have the ability to work in fast paced, intense environment

  • Strong written and verbal communication skills are a must

  • Experience supervising multi-disciplinary, multi-cultural or operational teams

  • Strong leadership and interpersonal skills

  • Ability to work in a team environment

  • Proven analytical, problem solving and decision-making abilities

  • Computer proficient

  • Ability to work overtime as required

  • Ability to work some Saturdays as required

Preferred Qualifications:

  • Bachelor's degree in Supply Chain, Logistics or Business

  • UAW supervisory experience

  • Mopar service parts, assembly plant or PDC experience

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