Dealer Support Specialist II

Cox Enterprises Orlando , FL 32801

Posted 6 months ago

The essential responsibilities of the Dealer Support Specialist are to act as the company's main contact and advocate for existing Dealertrack dealer customers by proactively serving as their advisor and navigator throughout the upgrade process.

The Specialist will oversee accurate delivery and support of all Dealertrack products as the dealer upgrades to Dealertrack unifi. Client satisfaction, utilization and retention are key metrics for success.

The Specialist's main responsibility is to act as the liaison for information flow between Dealertrack and the customer to ensure our clients receive the maximum benefit from Dealertrack products and services. Educates and assists customers to make the transition to the new platform as easy as possible.

  • Oversees customer satisfaction, while transitioning clients to the new platform.

  • Retain existing product subscriptions, by overcoming objections and selling the advantages to the new platform.

  • Perform product support and training.

  • Address customer service issues, and escalation technical issues to the appropriate team for resolution.

  • Monitor open issues until resolved, and document results within Salesforce.com.

  • Maintain utilization of Dealertrack products, by leveraging reporting that offers data pre/post conversion.

  • Travels on-demand and/or for scheduled appointments to client sites, when approved.

  • The individual will interface with Operations and Management team members, for product service, utilization, training and dealer feedback.

  • Effective remote management of their assigned accounts is a key requirement for this position.

  • High School Diploma or GED Required

  • A Certificate/Associate Degree; College Degree Preferred

  • Candidate with automotive sales or relevant sales experience is required.

  • Background in the implementation of standardized processes and setting goals based on meeting quotas and service level agreements.

  • Must be self-motivated with high personal integrity and positive attitude.

  • Motivated, self-starter with a high-energy level and a strong desire to succeed.

  • Excellent organizational, follow-up and time management skills with a strong attention to detail.

  • Strong interpersonal and listening skills.

  • Strong problem solving and decision-making skills, with the ability to follow-through independently and multi-task.

  • Demonstrated ability to remain flexible while responding quickly to changing priorities in a fast-paced environment.

  • A strong understanding of the auto business and how a dealership operates.

  • Microsoft Excel, Word and CRM knowledge/experience a must.

  • Excellent oral and written communication skills as well as follow-up and prioritization skills with the ability to effectively interact with both internal and external customers.

  • Ability to travel up to 4 days per week as needed.

  • Other duties as needed or required

  • Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Assistant II Transplant Support FT Days

Adventist Health System

Posted 2 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Job Description Description Medical Assistant II -AdventHealth Orlando Location Address: 601 E Rollins St, Orlando, FL 32803 Top Reasons to work at AdventHealth Orlando * Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando * serves as the major tertiary facility for much of the Southeast, the Caribbean and South America * AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country * We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year Work Hours/Shift: * Full Time Monday-Friday 7:30 AM – 4:00 PM You Will Be Responsible For: * Delivers excellent customer service to the patients, families and other care providers, focusing on family centered care by displaying a positive attitude and demonstrates a professional demeanor with every patient encounter. * Coordinates pre-office visit scheduling, chart review and general clerical activities. * Under the direct supervision and responsibility of a licensed physician, coordinates clinical care during clinic visit. * Coordinates post-office visit clinical care including scanning of all recent clinic visit documents, ensures diagnostic tests, lab results and medical records are reviewed by physician and scheduling of diagnostic procedures. * Daily management of clinic consult rooms readiness including ensuring cleanliness, adequate stocking of supplies, and appearance as specified by the clinic manager. Qualifications What You Will Need: * Two years of experience in a complex practice environment within the last three years * American Association of Medical Assistants (AAMA) certification * Current Basic Life Support (BLS) * High School diploma or equivalent (Preferred) * Experience in critical care, dialysis, hepatology, cardiology, pulmonology or transplant clinical setting (Preferred) * Bilingual (Preferred) Job Summary: Under the general direction of the clinic manager, the Medical Assistant II is responsible for assisting in promoting the highest quality of service with a spirit of willingness, cooperation and cordiality to both patients and staff. Provides support to physicians and nurses by coordinating patient flow and assisting with various activities including the coordination of pre-office visit care, clinical care during office visit and post-office visit clinical care. In addition, the Medical Assistant II is responsible for the daily management of clinic consult room readiness and ongoing clinic regulatory readiness. Assists with the on-boarding, training and professional development of the Medical Assistant I position and assists with the execution of quality improvement ideas and suggestions. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Adventist Health System Orlando FL

Dealer Support Specialist II

Cox Enterprises