Dealer Services Specialist II

Company:

Cox Automotive

• USA

Job Family Group:

Vehicle Operations

Job Profile:

Dealer Services Specialist II

Management Level:

Individual Contributor

Travel %:

No

Work Shift:

Day (United States of America)

Job Description:

This position works with clients and location operational groups to ensure that the sale runs smoothly both operationally and administratively. Works closely with various teams to ensure that customer expectations are met or exceeded. Promotes and educates clients on the various products and services provided by Manheim. This role will have a focus on OVE (Online Vehicle Exchange) and Manheim Digital.

• Customer support with OVE, Simulcast, and other Manheim services.

• Handling Penske Bid Sales

• Promoting Manheim Digital products and services.

• Tech Center/Sale Day support.

• Posting inventory on OVE.

• Managing Offsite/My Lot inventory.

• Receiving and making external and internal calls.

• Dealer Services support.

• Manheim Express growth and assistance.

• Managing and executing the processes for Manheim postcard/offsite sales.

• Problem solving for both clients and Manheim team members.

• Requesting CRs.

• Import Image-only inventory.

• Completing requested for OVE Unbuys.

• Submit CSV files for older VINs or undecoded VINs.

• Working Offers as needed for events or as requested by seller/buyer.

• OVE Event Sales - recruiting inventory, posting qualifying inventory & relist no-sales back on OVE.

• Troubleshooting 3rd Party CRs.

• Troubleshooting CR images that don't show in Pre-Sale or Simulcast.

• Troubleshooting Simulcast error messages.

• Calling Client Care with client related issues (username/password, Simulcast, and VIN errors)

• Resolving purchase disputes.

• Manheim Mobile app assistance.

• Remote Selling assistance.

• Relisting no-sales after sale.

• Processing deals in the AS400.

• Finalization of sales in the AS400.

Minimum Qualifications:

• 4 years of experience in a related field (e.g. Auction Experience, Working with Car Dealerships, Sales); or a High school diploma/GED with 3 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline Safe drivers needed; valid driver's license required.

• Customer Service Skillset

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.