POSITION PURPOSE AND OBJECTIVES:
The Dealer Floor Plan Specialist is responsible for the daily processing of the loan servicing department; including boarding, funding, collateral, shipment, reconciliation, settlement of floorplan loans. Additionally, this position must deliver a high level of service by providing efficient, professional, and quality customer service to all Republic Bank & Trust Company internal and external clients.
High school diploma or equivalent required; some college preferred.
Minimum of 1 year previous customer service or banking experience required.
Minimum of 2 years automotive financial services industry experience preferred.
Proficiency in Microsoft Office products (Word, Excel, Access, PowerPoint) and Internet applications.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Responsible for prompt, accurate, and efficient customer service to both internal and external customers.
Works closely with Dealer Floor Plan Servicing (DFPS) Manager to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented. Department files are audited at a minimum of monthly to mitigate risk and losses to the bank.
Perform all aspects of commercial loan servicing operations, which include; boarding, funding, collateral shipment, reconciliation, settlement and customer service.
Ensures all on and off boarding are done daily and timely for the Dealer Floorplan Lending portfolio.
Ensures all lot audits are reconciled timely and issues identified and resolved to minimize any potential losses and reported to the DFPS Manager.
Ensures all statements, notices and necessary reporting is compiled and distributed as necessary.
Ensure adherence to scheduled shift start times and break times to optimize availability.
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.
Willingly performs all other duties and projects as assigned.
INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
Must be self-motivated and able to work well in a team environment.
Requires a high energy level and strong sense of urgency.
Must have excellent communication and customer service skills for effective interactions with clients to meet financial investment objectives and/or resolve problems or complaints.
Excellent telephone etiquette and excellent grammar.
Must be able to work in a fast pace environment.
Must be well organized and able to multi-task.
Must have strong analytical skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand or walk. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.
Travel between Republic Banking facilities and or Clients may be required.
Reliable transportation is required.
Occasional around town and out-of-town travel may be required.
Requires a flexible work schedule that may include some evening and weekends and overtime.
Stay abreast of new developments, best practices, and industry changes, as well as statutory and regulatory changes.
The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements.
Republic Bancorp, Inc.