Dealer Client Success Executive

Cox Enterprises Phoenix , AZ 85002

Posted 2 months ago

The Client Success Executive is responsible for driving sales, promoting growth, and managing the client experience for assigned accounts.This client-facing role will serve a critical function in bringing awareness of client needs, strategies and processes across the organization. They will articulate these requests to both internal stakeholders and Cox Automotive business partners to ensure successful implementation and consistent results to increase client satisfaction. Key activities of this role will include oversight and management of daily activities, development of client strategy and data analytics to maximize the impact of new/current account growth and retention. They are responsible for minimizing transportation issues while mitigating client concerns, ensuring standard operating procedures are adhered to and meeting specific KPIs. The Client Success Executive will work closely with cross-department teams and Cox Automotive contacts to execute client and strategic solutions and product/technology implementation, serving as the key solutions advisor for transportation.

PRIMARY DUTIES/KEY RESPONSIBILITES

  • Implement and drive long and short-term business strategies within the business with a goal of growth, client retention and performance improvement

  • Ensures client needs and expectations are exceeded and/or met

  • Develops processes to identify and monitor client satisfaction

  • Drives client retention through continuous improvement of client experiences by review of current practices, analytics, and support

  • Reduces at-risk incidences by working directly with the client and internal teams to proactively identify issues and develop plans to resolve occurrences or client concern

  • Provides timely or cadence driven feedback on project updates and portfolio performance to clients and internal stakeholders

  • Stays informed with the ability to speak to clients about any updates within the automotive industry

  • Stays connected to business partners across Cox Automotive to ensure client experience continuity

  • Promotes a client-centric culture by facilitating and organizing client-facing meetings and touchpoints with the team

  • Leads, contributes, and tracks client and technology initiatives, at-risk resolution, and SOP adherence

  • BA/BS degree in related field and 3 years of related experience; or an equivalent combination of education and work-related experience.

  • Proven track record in sales with a minimum of three years experience, preferably in the automotive or logistics industry

  • The ability to build and maintain strong internal and external relationships

  • Demonstrated knowledge and understanding of remarketing solutions, automotive retailing, and the automotive industry is a must

  • In-depth knowledge of logistics solutions and the ability to demonstrate the value of these services in the industry

  • Problem Solving: Develops solutions or alternatives to a variety of problems ranging in scope and complexity

  • Expected to have excellent written and verbal communication skills with the ability to speak in large groups

  • Strong Excel experience and ability to manipulate data

  • Ability to prioritize and manage multiple tasks

  • Must be able to work both independently and within a team setting

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Dealer Client Success Executive

Cox Enterprises