Dealer Channel Program Manager

Harley-Davidson, Inc. Chicago , IL 60602

Posted 6 days ago

Auto req ID: 7183

Title: Dealer Channel Program Manager

Job Function: Marketing

Location: CHICAGO

Company: Harley-Davidson Financial Services

Full or Part-Time:Full Time

At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience.

To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready?!

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.

You'll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it's done through being fair, honest, positive and creative.

This isn't just any company. And yours isn't just any career. It's part of your story. Ride with us and make it legendary.

Located inside the Chicago Loop you'll find a vibrant area featuring eclectic eateries, shops, theaters, parks and HDFS' Chicago office. Chicago is HDFS' corporate headquarters and serves as the home office for employees who work in Accounting, Business Intelligence, Corporate Strategy, Credit and Risk Management, Marketing, Sales, and Securitization. Join our team as Dealer Channel Program Manager.

Job Summary

The Dealer Channel Program Manager is responsible for planning, program administration, and delivery of targeted results of select Card Products via the Dealer Channel.

Key elements of this position will include, but are not limited to, the following: (1) delivery, management and administration of the Card Product value propositions, programs and adoption strategies in the Dealer Channel to drive channel targeted results; (2) definition and direction of product success factors such as sales support, dealer training needs, and consultative actions with Dealers and Finance & Insurance Consultants (FICs); (3) management of product providers and vendors including the establishment and monitoring of Service Level Agreements, and prioritizing actions and projects; (4) develop, enable, manage and administer Dealer Channel strategies and tactics in conjunction with Sales, Marketing and other necessary internal/external stakeholder and support functions; (5) serve as primary point-of-contact for partners / internal stakeholders / dealers for all questions, issues, escalations; (6) this position will leverage data, information, and Company resources in a manner that allows for the insight to drive product growth and profit improvement in the Dealer Channel; (7) lead and manage dealer channel growth and Card Program adoption.

Job Responsibilities

  • Manage key operational processes and integrations, product provider, vendors and internal stakeholder relationships related to Dealer Channel specific products, resources, technology, functionality; troubleshoot and resolve issues to ensure continued availability of products and dealer service support

  • Leverage data, information, and company resources in a manner that allows you to monitor and complete ongoing assessments of performance, provide forecasts, analysis, business performance reporting and recommendations to drive improvement and growth from the Dealer Channel

  • Ownership for driving and delivering program performance through activities including development and delivery of training, dealer onboarding, compliance management, procedures, and communication

  • Work with Partners, Sales and Marketing to develop, manage, and administer dealer and sales team incentive strategies, and promotional plans that drive sales and business goals

Education Specifications

A bachelor's degree in a related field of study is preferred.

Experience Requirements

This role typically requires at least 8 years of related experience. Qualified candidates should be able to demonstrate the following:

  • Success in leading product performance and driving product volume improvement activities

  • Strong analytical skills and data analysis capabilities and ability to develop performance reporting and use data to develop and implement actionable business activities to grow program performance

  • Ability to influence and work with others with a team using excellent communication skills and customer focus

  • Ability to effectively manage program and achieve results in a fast-paced and changing environment

  • Prior operational and industry knowledge; experience managing similar or related products/programs preferred

  • Strong attention to detail and ability to multi-task and deliver target results

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Visa Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance



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Dealer Channel Program Manager

Harley-Davidson, Inc.