DCS Case Manager 2*-072419-177642

State Of Tennessee Chattanooga , TN 37402

Posted 4 months ago

Minimum Qualifications Benefits Supplemental Questions

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, HAMILTON COUNTY

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to one year of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

Other Requirements:

Necessary Special Qualifications:
Applicants for this class must:

  • complete a criminal history disclosure form in a manner approved by the appointing authority;
  • must agree to release all records involving their criminal history to the appointing authority;
  • must supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
  • submit to a review of their status on the Department of Health's vulnerable person's registry;
  • possess a valid motor vehicle operator's license at the time of appointment in some positions;
  • upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:
Summary:
Under general supervision, is responsible for professional case management work of routine difficulty, and performs related work as required.

Distinguishing Features: This is the working level class in the Children's Services Case Manager job series. An employee in this class is responsible for providing case management services to children under the State's supervision, in State custody, or at risk of State custody, and their families. This class differs from DCS Case Manager 1* in that an incumbent of the latter performs entry level case management work. This class differs from DCS Case Manager 3 in that an incumbent of the latter is responsible for training and leading other case managers.

Competencies (KSA's):

Competencies:

  • Decision Quality

  • Problem Solving

  • Priority Setting

  • Time Management

  • Conflict Management

  • Sizing Up People

  • Drive For Results

  • Perseverance

  • Organizational Agility

  • Written Communications

  • Building Effective Teams

  • Ethnics and Values

Knowledge:

  • Knowledge of computer program and office equipment used on a daily basis

Skills:

  • The skill to manage one's own time

  • The skill to actively listen to others

  • The skill to organize work efficiently and effectively

  • The skill to use problem solving techniques in daily work

  • The skill to understand written sentences and paragraphs in work related documents

  • The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

  • The skill to make appropriate decisions on a daily basis

Abilities:

  • The ability to be culturally sensitive in the work environment

  • The ability to demonstrate warmth and empathy when working with children and families

  • The ability to demonstrate self control in daily situations

  • The ability to demonstrate critical thinking in the work environment

  • The ability to handle daily stressful situations in the work environment

  • The ability to demonstrate flexibility in the work environment

  • The ability to be a team player in the work environment

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DCS Case Manager 2*-072419-177642

State Of Tennessee