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We are currently hiring a DCE Lead at our Erlanger, Kentucky location. This position will be responsible for obtaining required clearance documents and information from DHL Customers. He/She will network between Origin, Destination, Brokers and DHL Express parties including Customer Service, Clearance Production, and Compliance. The Clearance Agent will be dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.
Tasks & Accountabilities
Participates in processing inbound freight for clearance through US Customs.
Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations.
Responsible for contacting DHL customers who are experiencing clearance delays with their shipments.
Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed.
Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations.
Communicates the shipment status and any special handling and delivery processes to all involved parties.
Ensures that all customers requested instructions are followed for the entry of their shipments.
Creates new Customer Master Files and updates existing files as warranted.
Handle US Custom documents
Skills & Qualifications
HS diploma or equivalent required
Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function.
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
1 year experience in customer service or imports.
Customer Service Skills, Perferred