Supervises and coordinates activities of 3rd shift workers engaged in picking, packing, slotting, releasing, loading, preparing and verifying outgoing shipments by performing the following duties.
Maintains productivity and quality records for Associates and ensures compliance to productivity and quality standards.
Delegates and organizes Associates to ensure orders are processed within designated parameters.
Communicates with all departments of the Distribution Center, CCC, Accounting, Team Sales and others as required to facilitate customer satisfaction through shipping processes.
Runs reports, monitors WMS dashboards, manages customer orders in both Order Management System and the Warehouse Management System to meet customer needs and shipping deadlines.
Manages staff to reduce costs and improve efficiency while meeting key metrics for service.
Review and evaluate Associates in a timely manner; address and document personnel issues as they arise.
Maintains supplies for critical shipping operations as needed. This may include but is not limited to package inserts, forms, totes, boxes, packaging materials, labels, etc.
Coaches associates to improve productivity and quality.
Ensures associates work in a safe and efficient manner.
Supervises a total of 40-100 employees in the Shipping Department, including 1-3 subordinate leads who assist in overseeing work direction.. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and push or pull. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.