As the expert DBSL member of the Americas Commercial Team, use the tools and methods of Danaher Business System (DBS) to solve complex problems, recommend and implement process improvements to achieve key business objectives with DBS fundamentals that incorporate Voice of Customer, Value Stream Mapping, Standard Work, Transactional Process Improvement, Kaizen, 5S, Problem Solving, and Visual & Daily Management.
ESSENTIAL JOB RESPONSIBILITIES:
Work with Sales and Marketing organizations to develop, implement and manage a funnel of growth initiatives to achieve Policy Deployment (PD) and strategic plan objectives and improve functional efficiency.
Assist commercial leaders to create a DBS Roadmap (how to use DBS tools to drive sustainable results).
Train and install foundational capabilities in PD, Action Planning, Key Performance Indicator (KPI) management.
Work with central and regional organizations to create KPI bowlers and Visual Management to sustain commercial process improvement.
Work with commercial teams to install and drive good daily management (DM) and problem-solving processes (PSP) to find root cause and countermeasure for driving/delivering growth plans.
Proactively lead root cause/countermeasure resolution of commercial and transactional performance issues.
Drive ever improving results by leveraging DBS tools, consulting skills, and change management process.
Support Sales and Marketing leaders to deploy, improve, and sustain standard work for key processes, including, for example, Lead Management, Market Visibility & Segmentation, Global Key Accounts Process selling, Marketing Mix Evaluation and Performance, Demand Generation Campaign Development and Execution, Digital Marketing, Lead Management / Qualification, Sales Funnel Creation and Management, Sales Coverage, and Direct and Indirect Sales Effectiveness/Conversion.
Identify best practices, standardize and share across regions.
Benchmark and incorporate best practices from other Danaher OpCos.
Schedule, charter, and facilitate kaizen projects.
Ensure effective sustainment of results and support problem solving as needed to close gaps to targets.
Directly provide formal and informal DBS training and coaching.
Review and augment with other sources of training and coaching (Cepheid DBS team, DHR DBSO, outside sources).
Improve DBS training and facilitation by pursuing certification in DBS tools for yourself and others.
Evaluate, approve and recommend other associates for tool certification.
Will travel up to 50% of time.
Education or Experience (in years):
Knowledge and skills:
Two (2) years of experience applying Daily and Visual management, 5S, Target Process Improvement, Transformative Marketing and other process improvement tools to drive commercial business results
Two (2) ears of experience in leading and facilitating cross-functional process improvement events with commercial teams
Two (2) years of experience in leading and managing customer facing teams
Two (2) years of experience in managing and facilitating Voice of the Customer programs, e.g., Net Promoter Score or other continuous customer satisfaction survey programs.
Must be able to sit for long periods of time due to frequent travel.
Must be able to stand for long periods of time while facilitating training or working sessions.
The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.