DBA Operation L1/L2 Manager- Sqlserver (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a highly skilled and detail-oriented DBA Operation L1/L2 Manager to join our team. As the DBA Operation L1/L2 Manager, you will be responsible for Planning, organizing, and directing the day-to-day activities of our database systems. You will lead a team of DBA Operator L1/L2 professionals and collaborate with cross-functional teams to ensure optimal database performance and support the organization's data management objectives.

Responsibilities:

• Lead a team of around 10-15 DBA Operator L1/L2 professionals globally, providing guidance, training, and support.

• Perform routine database administration tasks, including installation, configuration, migration, patches, and upgrades of database systems including setting performance goals, providing regular feedback, and conducting performance evaluations.

• Define and communicate key performance indicators (KPIs) for the team, ensuring alignment with department and company goals.

• Monitor and track team performance against set KPIs, identifying areas of improvement and implementing necessary actions.

• Ensure compliance with service level agreements (SLAs) for incident response, problem resolution, and service request fulfillment.

• Develop and maintain team documentation, including standard operating procedures (SOPs), guidelines, and knowledge base articles.

• Collaborate with other managers and stakeholders to prioritize and allocate resources for database projects and initiatives.

• Provide regular reports and updates to upper management regarding database performance, incidents, and projects.

• Continuously evaluate and improve the team's processes and workflows to optimize efficiency and effectiveness.

• Lead regular team meetings and training sessions to ensure ongoing development and knowledge sharing.

Requirements:

• Bachelor's or equivalent degree in computer science, engineering, information technology, or a related field.

• Proven 5+ years' work experience as a SQL Server DBA or similar role, with expertise in database administration for large-scale systems.

• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their RDBMS databases.

• Minimum of 3+ years of experience in Windows, Unix or Linux.

• Minimum 3 years of experience leading a team of DBA professionals.

• Strong knowledge of database monitoring and management tools.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and collaboration abilities to work effectively with cross-functional teams.

• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

• Evidence of ongoing professional development and commitment to staying updated with industry advancements.

• Responsible for performance management, staff development, and decisions regarding staffing and hiring.

• Oversee the delivery of database service activities.

• Experience and knowledge of monitoring and monitoring tools e.g., SCOM, Datadog,

• Experience with issue, change control tracking software's e.g., Remedy-ITSM, JIRA.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.