DB Client Service Analyst

Milliman Dallas , TX 75201

Posted 3 weeks ago

BASIC FUNCTION

The Client Service Analyst works in a team environment and is responsible for all operational tasks associated with servicing qualified and non-qualified defined benefit pension plans in compliance with the plan's provisions and administrative policies. This includes, but is not limited to, acting as the primary client contact on all participant issues, performing benefit calculations, responding to participant requests, and problem resolution.

The Client Service Analyst will interact within their team and with other Milliman teams (possibly across office locations) with a moderate amount of interaction with the client. A small amount of travel can be anticipated.

RESPONSIBILITIES OF THE POSITION

  • Process and review manual calculations and ensure accuracy of system generated calculations

  • Prepare and review written communications for participant inquiries

  • Read and comprehend plan provisions from defined benefit plan documents, summaries of plan provisions and other related plan materials

  • Coordinate/distribute client reports and client feedback files

  • Review and maintain administrative procedures

  • Provide client related training to the benefit service center team

  • Maintain effective relationships with client contacts

  • Assist with system testing for plan modifications and new plan implementations

  • Coordinate with implementation team to achieve successful plan conversions

  • Set up user acceptance test case calculations

  • Provide support for special projects and other tasks as needed

  • Identify, analyze, and assist in executing process improvements

  • Ensure final work products are of high quality and provided in a timely fashion

  • Assist with training and mentoring of new employees

  • Monitor progress of daily tasks

  • Take an active role in pursuing continued education

REQUIRED EXPERIENCE AND SKILLS

  • Strong verbal and written communication skills, with an emphasis on customer service

  • Strong organizational skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast paced environment

  • Ability to work in a team environment and individually

  • Excellent analytical and mathematical capabilities, with great attention to detail

  • Ability to solve problems efficiently while being innovative and creative

  • Proficient in the use of Microsoft Windows and Microsoft Office suite (Word, Excel and Access)

  • Basic project management skills

  • Willingness to work overtime

  • Bachelor's degree preferred (a degree in Mathematics, Statistics or other analytical field will be considered a plus)

  • Defined Benefit plan administration experience preferred with an understanding of standard regulatory aspects of defined benefit plan administration such as 415 benefits limits, 401(a)(17) limits, minimum required distributions, nonqualified plans and other defined benefit regulatory issues involving ERISA and IRS Revenue Rulings

  • Qualified Pension Administrator (QPA) designation from the American Society of Pension Professionals and Actuaries (ASPPA) or willingness to pursue ASPPA exams

PERSONAL CHARACTERISTICS

  • Must demonstrate Milliman's core values which include:

  • Integrity

  • Must be honest, fair, active listener, open communicator and accountable.
  • Teamwork
  • Work cooperatively and treat clients and coworkers with respect and dignity while valuing individual differences, encouraging new ideas and sharing information.
  • Commitment to excellence
  • Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, continually improving and being a winner.

COMPENSATION

A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm offers an outstanding and comprehensive benefits package:

  • Medical, dental and vision coverage for employees and their families, including eligible domestic partners.

  • A 401(k) plan with matching program

  • Paid Parental Leave up to 12 weeks

  • Profit sharing as a discretionary contribution to employees' retirement accounts

  • Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason.

  • Adoption assistance

  • Milliman covers 100% of the premiums for life insurance, AD&D, and both short term and long term disability coverage

  • Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation and applicable medical needs

ABOUT MILLIMAN

Milliman employs more than 3,500 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today, Milliman is one of the nation's most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and, union organizations.

HIRING PRACTICES

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
DB Payment Analyst

Milliman

Posted 3 weeks ago

VIEW JOBS 3/11/2020 12:00:00 AM 2020-06-09T00:00 BASIC FUNCTION The Payment Analyst works in a team environment and is responsible for the operational tasks associated with servicing payment administration needs for defined benefit pension plans, maintaining compliance with the plan's provisions, and administrative policies. This includes, but is not limited to, reconciling benefit payments, establishing payment records, communicating payee information changes, and handling retiree checks. RESPONSIBILITIES OF THE POSITION * Maintain and update payment administration procedures * Review pension election forms and supporting documentation * Prepare written communications for participants regarding payment issues * Research participant records for internal and external requests related to payments * Review and provide fulfillment of participant communications regarding payments * Input payment information into Milliman's pension system (and other systems when applicable) * Maintain signature authority forms for each trustee and administer changes as needed * Transmit information to Trustee for payment initiation and payment changes * Communicate with Trustee regarding stop payments and check reinstatements * Complete reconciliation of pension payments with Trustees * Provide support resolving issues identified by death audits * Monitor progress of daily tasks * Ensure final work products are of high quality and provided in a timely fashion * Provide support for special projects and other tasks as needed * Identify, analyze, and assist in implementing process improvements * Assist with training of new employees as needed * Take an active role in pursuing continued education REQUIRED EXPERIENCE AND SKILLS * Ability to demonstrate strong organizational skills * Strong analytical capabilities * Great attention to detail * Ability to work in a team environment and individually * Ability to balance and prioritize multiple projects * Proficient in the use of Microsoft Office Suite (Word and Excel) * Willing to pursue exams with the American Society of Pension Actuaries, National Institute of Pension Administrators, Society of Actuaries, or CEBS (a designation with any of these societies is a plus) * Pension benefit background preferred PERSONAL CHARACTERISTICS * Must demonstrate Milliman's core values which include: * Integrity - Must be honest, fair, active listener, open communicator and accountable. * Teamwork - Work cooperatively and treat clients and coworkers with respect and dignity while valuing individual differences, encouraging new ideas and sharing information. * Commitment to excellence - Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, continually improving and being a winner. COMPENSATION A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm offers an outstanding and comprehensive benefits package: * Medical, dental and vision coverage for employees and their families, including eligible domestic partners. * A 401(k) plan with matching program * Paid Parental Leave up to 12 weeks * Profit sharing as a discretionary contribution to employees' retirement accounts * Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason. * Adoption assistance * Milliman covers 100% of the premiums for life insurance, AD&D, and both short term and long term disability coverage * Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation and applicable medical needs ABOUT MILLIMAN Milliman employs more than 3,500 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the nation's most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and union organizations. HIRING PRACTICES Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department. Milliman Dallas TX

DB Client Service Analyst

Milliman