The Client Service Analyst works in a team environment and is responsible for all operational tasks associated with servicing qualified and non-qualified defined benefit pension plans in compliance with the plan's provisions and administrative policies. This includes, but is not limited to, acting as the primary client contact on all participant issues, performing benefit calculations, responding to participant requests, and problem resolution.
The Client Service Analyst will interact within their team and with other Milliman teams (possibly across office locations) with a moderate amount of interaction with the client. A small amount of travel can be anticipated.
RESPONSIBILITIES OF THE POSITION
Process and review manual calculations and ensure accuracy of system generated calculations
Prepare and review written communications for participant inquiries
Read and comprehend plan provisions from defined benefit plan documents, summaries of plan provisions and other related plan materials
Coordinate/distribute client reports and client feedback files
Review and maintain administrative procedures
Provide client related training to the benefit service center team
Maintain effective relationships with client contacts
Assist with system testing for plan modifications and new plan implementations
Coordinate with implementation team to achieve successful plan conversions
Set up user acceptance test case calculations
Provide support for special projects and other tasks as needed
Identify, analyze, and assist in executing process improvements
Ensure final work products are of high quality and provided in a timely fashion
Assist with training and mentoring of new employees
Monitor progress of daily tasks
Take an active role in pursuing continued education
REQUIRED EXPERIENCE AND SKILLS
Strong verbal and written communication skills, with an emphasis on customer service
Strong organizational skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast paced environment
Ability to work in a team environment and individually
Excellent analytical and mathematical capabilities, with great attention to detail
Ability to solve problems efficiently while being innovative and creative
Proficient in the use of Microsoft Windows and Microsoft Office suite (Word, Excel and Access)
Basic project management skills
Willingness to work overtime
Bachelor's degree preferred (a degree in Mathematics, Statistics or other analytical field will be considered a plus)
Defined Benefit plan administration experience preferred with an understanding of standard regulatory aspects of defined benefit plan administration such as 415 benefits limits, 401(a)(17) limits, minimum required distributions, nonqualified plans and other defined benefit regulatory issues involving ERISA and IRS Revenue Rulings
Qualified Pension Administrator (QPA) designation from the American Society of Pension Professionals and Actuaries (ASPPA) or willingness to pursue ASPPA exams
Must demonstrate Milliman's core values which include:
A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm offers an outstanding and comprehensive benefits package:
Medical, dental and vision coverage for employees and their families, including eligible domestic partners.
A 401(k) plan with matching program
Paid Parental Leave up to 12 weeks
Profit sharing as a discretionary contribution to employees' retirement accounts
Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason.
Milliman covers 100% of the premiums for life insurance, AD&D, and both short term and long term disability coverage
Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation and applicable medical needs
Milliman employs more than 3,500 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today, Milliman is one of the nation's most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and, union organizations.
Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.