Day Manager Digital Media Commons

Posting Details

Posting Details

Requisition Number S2832 Position Number 003209 Position Classification Title University Library Specialist Functional Title Day Manager Digital Media Commons Position Type Staff University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Digital Media Commons supports the 21st-century learning and curriculum goals of the UNC Greensboro and University Libraries by providing space, technology, equipment, resources, services, and expertise to support the creation of digital and multimedia projects. The DMC staff helps patrons identify and locate the right information, materials, images, and other resources needed to create digital and multimedia projects and provides the expertise to operate the equipment and manage the facilities used in the creation process. They work with faculty to develop and assess these projects and provide instructional sessions for classes, and one-on-one consultations to all UNCG patrons. The department consists of 3 full-time employees and approximately 10 student employees, each dedicated to providing quality services in a safe and inviting environment.

Position Summary

The primary purpose of the Day Manager is to oversee the daily operations of the Digital Media Commons in Jackson Library and to oversee all aspects of departmental and work-study student employment there. This includes reference and patron services, circulation operations, explanation, interpretation, and implementation of policies and procedures, and coordination of the hiring, budgeting, payroll, supervision, and scheduling for approximately 10 student employees. The hours for this position are Mondays

• Fridays 8:00 a.m.

• 5:00 p.m.

Minimum Qualifications

BACHELOR'S DEGREE AND ONE YEAR OF EXPERIENCE IN A LIBRARY OR IN ARCHIVES OR RECORDS MANAGEMENT; OR HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND FIVE YEARS OF EXPERIENCE IN A LIBRARY OR IN ARCHIVES OR RECORDS MANAGEMENT; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

Bachelor's degree and three years of experience in stacks and personnel management and the provision of customer service in an academic library. Comprehensive knowledge of library standards, technologies, and procedures used in the provision of information services. Experience using Banner and knowledge of general accounting principles. Strong organizational and written/verbal communication skills. Proficiency using Microsoft Word and Excel.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,

• Company Name,

• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.

• Email Address

• Contact Phone Number

Recruitment Range $53,734 Org #-Department University Libraries

• 11601 Work Hours of Position 8 A.M.

• 5 P.M., M-F; Weekends as needed. Number of Months per Year 12 Posting Requirements Job Family Information & Education Career Banded Title University Library Specialist Open Date 06/24/2024 Close Date 06/28/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency

Key Responsibilities

Key Responsibility

Management of Daily Operations

Essential Tasks

• Coordinates and directs activities related to DMC operations in a manner that ensures that library service standards are met.

• Maintains and uses comprehensive knowledge of program policies, procedures, technologies, and best practices to provide and supervise multi-faceted DMC activities on multiple fronts simultaneously.

• Advises and collaborates with patrons and colleagues inside and outside of the unit to ensure that issues are resolved effectively with alternative solutions investigated and offered. Documents and shares agreed-upon actions with involved parties. Conveys sensitive information and decisions to patrons.

• Identifies service barriers, and interprets and applies a variety of interrelated policies, procedures, and programs to address patrons' non-routine needs and issues.

• Creates detailed and technical program information, guidelines, etc., to share with employees and patrons regarding DMC activities. Maintains appropriate informational signage.

• Assesses operational and statistical information regarding unit activities. Recommends and implements improvements or changes to policies, procedures, and programs to improve the efficiency and effectiveness of the unit.

• Trains DMC employees on program policies and procedures and supervises them in applying operational policies and procedures.

• Assists patrons with Makerlab technology and DMC software applications.

• Troubleshoots issues with technology when needed.

• Provides DMC public service desk services as needed.

• Opens the DMC space and desk Mondays

• Fridays.

Key Responsibility

Employee Management

Essential Tasks

• Coordinates and directs processes related to the employment of all students employed by the DMC in a manner that ensures that policies are followed and that deadlines and the needs of the department are met.

• Manages student worker and staff scheduling to ensure coverage for the DMC public services desk during all operational hours.

• Recruits, interviews, hires, trains, supervises, evaluates, pays, and terminates student employees. Advises and supports supervision of student internships and practica, as appropriate.

• Assists student workers with troubleshooting patron issues when needed.

• Participates in the recruitment, hiring, and training of and manages part-time temporary SHRA employees assigned to the DMC.

• Writes, edits, and updates DMC procedural manuals.

• Prepares budget projections and reports. Monitors expenditures. Adjusts fund types and student schedules accordingly.

• Assesses operational and statistical information regarding unit activities and traffic. Recommends and implements changes to staffing level.

• Serves as the departmental key operator for the student employee time clock software.

• Coordinates related work among department staff. Provides training; develops and initiates new processes and procedures.

• Serves as a member of the Libraries' Student Supervisors team.

• Plans and executes student worker appreciation activities.

• Maintains all records, electronic and print, in a manner that ensures confidentiality of records and in accordance with retention guidelines.

• Keeps abreast of policies and procedures as determined by the Student Employment Office, Financial Aid Office, Payroll, and the Library Administration as well as university, state, and federal employment regulations, and ensures that they and unit policies are followed. Works collegially with staff in these offices.

Key Responsibility

Digital Media and Makerlab Assistance

Essential Tasks

• Assists patrons with Makerlab technology and DMC software applications. Troubleshoots issues with technology when needed.

• Trains library patrons on the use of Makerlab tools and other DMC technology tools including but not limited to 3D printing, Risograph printing, and audio and video recording tools.

• Assists library patrons in the use of audio and video editing programs.

• Assists library patrons in the use of visual tools including but not limited to Canva and PowerPoint.

Key Responsibility

Facilities and Safety Management

Essential Tasks

• Coordinates DMC activities related to the identification, reporting, and management of safety and facility issues in a manner that allows the library to provide a safe and inviting environment for productive research, study, and collaboration for all users.

• Stays abreast of facility and safety practices according to OSHA, State, University, and Library standards. Adheres to and enforces Library and University policies and procedures.

• Develops training and trains employees to recognize, report, and manage safety and facility issues.

• Identifies and reports safety and facility issues to appropriate personnel and follows up on any outstanding issues.

• Manages building evacuations and handles emergency and patron conduct situations according to library policies and procedures. Resolves issues that deviate from standard operating procedures. Offers alternative solutions and resolves problems within appropriate guidelines.

Key Responsibility

Other duties as assigned

Essential Tasks

Competency

Competency Professional Knowledge Competency Description

• Knowledge of program policies, procedures, technology, best practices, and their theoretical bases.

• Ability to interpret and apply a variety of interrelated policies, procedures, and programs for clients and to address clients' non-routine issues.

• Knowledge of new theories, trends, laws, or precedents demonstrated by recommending and implementing improvements or necessary changes to policies, procedures, and/or program(s).

Competency Level Journey Competency Program/Project Administration Competency Description

• Ability to administer and/or manage a program with established guidelines and standards in its entirety or to administer several components of a multi-faceted program.

• Ability to ensure program/project accountability.

• Ability to define scope, goals, tasks, deliverables, timelines, tools, and resources.

• Ability to assess the needs of the work unit or project.

• Ability to determine any gaps, and recommend changes in procedures, workflow, and work assignments to improve efficiency and effectiveness in the performance of individuals and the work unit as a whole.

• Ability to develop and monitor program/project databases, schedules, and reports.

• Ability to ensure accuracy of data and compliance with program standards.

• Ability to perform professional program administrative duties, including technical decisions.

Competency Level Journey Competency Consultation Competency Description

• Ability to advise and collaborate with clients, program participants, and others to resolve difficult issues in assigned program area(s).

• Ability to identify trends.

• Ability to recognize the impact of policies, procedures, and laws.

• Ability to apply knowledge and understanding of program culture, issues, and work relationships to address situations.

• Ability to share knowledge and critical thinking process.

• Ability to promote the use of best practices to achieve mutually agreeable outcomes in the resolution of issues.

• Ability to determine and document a course of action to address complex, ambiguous, or unique operational and/or programmatic issues in assigned area(s).

Competency Level Journey Competency Information Analysis and Decision-Making Competency Description

• Ability to analyze business operations and/or financial statements for overall program administration.

• Ability to develop initiatives to meet program/project needs and objectives.

• Ability to assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components.

• Ability to resolve problems or compliance issues, based on delegated authority.

Competency Level Journey Competency Communication and Marketing Competency Description

• Ability to convey sensitive information or decisions to clients.

• Ability to work toward mutual resolutions that are in the best interests of the organization and across organizational lines.

• Ability to develop and conduct multiple training programs to meet organizational training needs.

• Ability to prepare teaching plans and materials.

• Ability to identify objectives and provide instructions in a variety of training disciplines which include and encompass all levels of work.

Competency Level Journey Competency Leadership Competency Description

• Ability to develop and manage a program/project plan.

• Ability to provide consultation on issues and requests from clients.

• Ability to consult with higher-level professionals to discuss alternative solutions.

• Ability to supervise staff.

• Ability to develop and implement short-term strategies consistent with program goals.

Competency Level Journey

ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions

• F, Hand Movement-Grasping

• O, Holding

• O, Reading

• F, Writing

• F, Vision-Visual inspection

• O, Hearing

• F, Talking

• F, Standing

• O, Sitting

• F, Walking

• O, Lifting-0-30 lbs.

• O, Pushing/Pulling

• O, Climbing-Stairs

• F, Reaching

• O Work Environment Inside

• C

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter

• List of References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Please indicate how you learned of the vacant position for which you are applying:

• No Answer

• UNCG Website

• The Chronicle of Higher Education

• National Association of Asian American Professionals

• Latinosinhighered.com

• National Conference on Race and Ethnicity in Higher Education

• Personal Networking

• Other

• Describe your experience in providing customer service (in person, telephone, virtual) to a varied customer base.

(Open Ended Question)

• Are you eligible to work in the United States without sponsorship?

• Yes

• No