Pontoon, with corporate headquarters in Jacksonville, Florida, is the global leader in workforce solutions. Pontoon specializes in Contingent Workforce Solutions, Recruitment Process Outsourcing and Workforce Consulting. Operating with nearly 650 colleagues worldwide, Pontoon currently delivers talent management solutions in 70 countries for its 100 clients, a global client base that is broader and deeper than the industry has experienced to date. Pontoon is one of the largest worldwide MSPs, and has been named the #3 global enterprise provider of RPO services.
Title: Program Manager
Location: Seattle, Washington
What's the role?
In brief, the role of the Program Manager is to be directly responsible for delivering consultative solutions and tactical/operational service for the dedicated MSP account across North America. You will oversee, plan, direct and control all phases of the MSP account in order to increase productivity and encourage program growth. Your main responsibilities are listed below:
Responsible for client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers.
Engages Pontoon resources and divisions in support of customer objectives. Engages non-Pontoon resources in the labor supply chain in order to optimize client's workforce.
Drives program evolution while keeping with client's strategic needs, and expand the program nationally and globally in cooperation with client.
Coordinates, communicates and leads the change management efforts related to the MSP, both within Pontoon and the client.
Provide oversight, training and leadership to ensure program consultants reach their potential.
Works with Business Analysts to complete performance analyses. Accountable for monthly/quarterly reporting of the MSP on agreed metrics
Review sales activity and recommends improvement programs as required.
Identify opportunities for further growth of existing accounts.
Management of supplier relationships and partnership negotiations.
What do you need?
A wealth of supervisory/management experience in the staffing or recruiting industry
You'll need MSP and VMS experience; Beeline preferred
Previous account management experience is a definite plus
We are looking for a natural communicator, both in one-on-one and in group presentation situations. You will need the ability to interact and communicate with all levels of staff and management.
Find out more
Ready to raise the talent bar? Find out how fast and how far Pontoon can take you - connect with our Talent Acquisition Partner, Ben Dixon on email@example.com
Equal Opportunity Employer M/F/D/V
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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