Data Support Technician - Level 2

Joist App Canton , MI 48188

Posted 4 weeks ago

Bold Group is seeking an experienced Financial Software Data Support Technician for our office in Canton, Michigan. This is a Level 2 Support position that requires an extensive knowledge of Microsoft SQL and its use to diagnose issues within Customer databases.


You are a team player passionate about making a positive impact at a growing company. You have an ongoing commitment to education, both through company provided training and self-teaching. You are able to create queries that reveal issues such as broken joins, orphaned records and flawed relations, and have an aptitude for troubleshooting and designing scripts to correct these issues. You are able to build queries to be used in reporting and data analysis.


Bold Group, a division of EverCommerce, provides scalable, state-of-the-art business management and financial applications for the security industry. With corporate offices in Canton, MI, Chagrin Falls, OH, and Colorado Springs, CO, our dedicated team offers an industry-leading software solution that provides businesses the competitive advantage necessary to succeed in today's marketplace.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.


We prefer that this role is based in either our Canton, MI or our Colorado Springs, CO offices, but are open to top talent across the U.S. As a response to the COVID-19 pandemic, our offices are closed through the remainder of 2020, so this role will train and work remotely while our offices are closed.


  • Diagnose and troubleshoot issues on our Customer databases

  • Propose and create correction scripts for identified issues

  • Provide Help Desk Support for the SedonaOffice accounting application and its related products

  • Triage application and system errors and escalate as needed

  • Assist other support representatives as needed

  • Document Customer interaction using the Company's Sales Force support application

  • Participate in application testing and quality assurance

  • Perform other duties as needed including answering phones.

Required Qualifications:

  • Extensive experience with Microsoft SQL Server

  • Extensive experience creating scripts and queries using T-SQL

  • Experience with SQL Server Reporting Services

  • Experience with Microsoft Access and Excel

  • Ability to explain database issues to non-technical staff and clients

  • Knowledge of accounting principles is helpful but not required

Benefits & Perks:

  • Competitive base salary

  • Robust medical benefits & 401k with match

  • Gym stipend

  • Start with 17 days of PTO, 8 standard holidays and your birthday off, and a day off to volunteer every year

Please note that you must be eligible to work in the United States without sponsorship in order to qualify for this position. EverCommerce is an equal opportunity employer that values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are looking for a company that is truly focused on empowering small businesses with superior technology, come join a company that rewards authenticity and supports energy with a passion.

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Data Support Technician - Level 2

Joist App