Data Support Technical Assistant

Overview

Walter R. McDonald & Associates (WRMA) has executed hundreds of customized social services projects for federal, state, and local governments, as well as for the private and non-profit sectors, and international corporations. Our company has 40 years of experience and expertise in research, evaluation, performance measurement and monitoring, technical assistance, and data and IT analytic services. WRMA has headquarters in Arlington, Virginia and Rockville, Maryland but employs over 100 staff and consultants across the country. Our primary mission is to support system-wide improvements in the delivery of social services programs for children and families, communities, and at-risk populations. With our team of top social scientists, we are committed to the delivery of quality, evidence-based deliverables for our clients.

Seeking a professional and highly motivated technical assistance (TA) associate to support the Ryan White HIV/AIDS Program, Data Support and Technical Assistance Center project. This position is remote.

Responsibilities

The TA associate will provide technical assistance to grant recipients of the Ryan White HIV/AIDS Program (RWHAP) in reporting their required data reports to the Health Resources and Services Administration (HRSA) HIV/AIDS Bureau (HAB). Training on each report will be provided. Specific duties include:

• Operate a phone line and email inbox to provide assistance to and troubleshoot with grant recipients in navigating and using the online data report submission system and interpreting reporting requirements

• Assist in the creation and updating of data report manuals

• Create and deliver data report training webinars

• Day-to-day office activities to support the technical assistance such as: tracking TA cases, generating reports, and coordinating with co-workers and other contractors to provide timely and complete support.

You will need to develop a nuanced understanding of the data reporting requirements and the logistics of submitting each required report, and the capacity to provide high quality TA that meets the needs of the recipients in a changing health care environment. You will be responsible for ensuring HAB's reporting expectations are met, and in turn, articulating incoming questions and concerns to HAB as appropriate.

Qualifications

Required qualifications include:

• A bachelor's degree

• Familiarity and comfort with technology and online environments

• High level of proficiency in Microsoft Office including Outlook, Word, PowerPoint, and Excel

• The ability to work well with a team

• Familiarity with datasets

• Strong writing, communication, and presentation skills

• The ability to learn quickly and use your knowledge to predict possible outcomes

• Strong abstract reasoning abilities

Desired qualifications include:

• Knowledge of HIV/AIDS

• Knowledge of public health

• Experience providing training, technical assistance, or customer service

PHYSICAL REQUIREMENTS

• Long periods of sitting

• Long periods of computer use

• Lifting up to 25 pounds*

• Long periods of focus

TRAVEL: This is a remote position, and travel (25% or less) is required.

BENEFITS:

Working at WRMA can provide for a very fulfilling and rewarding career. The contributions our employees make to our mission of improving the lives of children and families are invaluable to us. We offer opportunities for personal growth, competitive salaries, a generous benefits package, and opportunities to give back to your community.

HOW TO APPLY: To apply for this position, please go to our website, https://wrma.com/.

WRMA is an equal opportunity employer.

• This requirement may be waived with proper documentation.

HOW TO APPLY: To apply for this position, please go to our website, https://wrma.com/.

WRMA is an equal opportunity employer.

• This requirement may be waived with proper documentation.

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