Saltchuk Anchorage , AK 99501
Posted 2 weeks ago
Description
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TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking a Data Support Specialist to join the team at our Anchorage, AK office.
Explore the possibilities with TOTE Group
In this position you will:
be responsible for ensuring data integrity within the TOTE systems for accurate reporting, asset management, and financial tracking as well as completing data entry, reconciliation, audit, and support for the Customer Service and Operations groups.
Main Duties and Responsibilities Include:
System Data Management & Analysis
Research and create missing return transport bookings in CargoWise to support the Inland Billing Specialist
Create northbound delivery transport bookings for house bookings
Produce reporting from systems as needed
Correct invalid activities in EAM daily
Update locations not reviewed in EAM daily
Complete a full system reconciliation and analysis weekly
Produce southbound load counts report weekly to the Customer Service Manager
Produce and manage transport booking clean up report to Customer Service after month end is complete
Audit and correct missing Move Reasons in CargoWise transport bookings
Provide support to the Inland Billing Specialist with formatting and submitting the carrier files
Complete system testing as needed
Audit and correct missing or incomplete local clients in CargoWise transport bookings to ensure accurate cost tracking and reporting
Support Customer Service team with operational tasks and functions
Answer customer phone calls and emails
Audit northbound delivery schedules in CargoWise
Monitor northbound deliveries for on time results
Answer customer questions regarding vessel sailing or other operational requirements
Track cargo and provide tracking information to customers
Research and resolve customer issues and answer customer questions
Inform customers of applicable policies and regulations related to shipments
Arrange logistics: spots, transloads, deliveries, and pickups
Support the usage of the Web Portal with customer base, and respond to Web Portal issues
Monitor and correct Web and EDI bookings
Run and audit various reports for customers and internal use
Provide support throughout the department
Report on service issues
Build positive, collaborative relationships with internal employees
Effectively perform additional duties, as assigned
The ideal candidate will have:
Excellent customer service skills
Excellent verbal and written communication skills
Good math skills
Good organizational skills
Must be a team player
Ability to multi-task and prioritize
Ability to work with little or no supervision
Ability to work flexible hours, including evenings and weekends, as required
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications
Qualifications (Education, Experience, & Certifications):
High School Graduate
Pass the TOTE minimum threshold testing prior to accepting a job call from Local 959
Clerical office experience or training preferred
Meet the federal training standards required for transportation workers within 90 days or as schedule allows
Computer literate, with experience utilizing multiple software applications
proficient in Windows and MS Office Suite
The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.
TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company's values and vision.
TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.
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Saltchuk