JOB SUMMARY: Performs data entry, audits and maintains system data and integrity; generates reports; provides on-going training and customer service to the department and Human Resource customers. Provides information system support by servicing as a technical point of contact for the department.
Consistently provides timely and courteous responses to issues.
Effectively communicates with Leadership, staff, and other customers.
Sends and receives e-mails and fax communications appropriately.
Provides outstanding customer service to internal and external customers.
Provides written and/or oral reports as requested
Verifies information accurately.
Accurate and timely analysis of data.
Maintains records and files and online data for easy retrieval.
Responsible for the data entry of confidential personnel record changes for all corporate staff groups. Ensures the accuracy of the coding of transactions and ensures compliance with company policy.
Assures the timeliness, accuracy and integrity of data collection. Helps maintain data integrity by running queries and analyzing data.
Engages in the assembly, formatting and analysis of databases. Determines data availability.
Assists with development and maintenance of training and procedure manuals. Performs the duties of system super user for all HR applications. Ensures secured data environment of HR to maintain the integrity of the data.
Researches customer problems for causes and solutions.
Effectively utilizes team members and other resources for problem resolution and customer conflict.
Continuously identifies and maintains resources.
Effectively manages employee transaction errors/problems (applications, position maintenance, evaluations, etc.)
Efficiently uses departmental resources (informational and supplies)
Effectively manages interruptions and surges of customer needs and traffic.
Coordinates and assists with CHI/Lawson user training and training material.
Develops user procedures and guidelines.
Handles multiple calls and inquiries simultaneously and may occasionally handle coverage assistance for team members on short notice.
5.Duties include verifying I9s, entering and scanning disciplinary actions, employee health information, coordinates with Medical affairs with the Allied Health Professional's process. This position also is a business partner with outside companies. Records all employee health information on non hospital employees. Completes monthly audits on absenteeism and non employee files. May perform other duties as assigned.
Education/Experience: Two years of college level coursework in human resources, office management, accounting, information systems or a related area or equivalent experience (6 years)
Performs tasks that require hand/eye coordination.
Must be able to hear normal sounds with some background noises. Must be able to sit for prolonged periods of time. Must have ability to lift up to 25 pounds.
Proficient in the use of Microsoft software, data processing systems and Lawson systems.
Able to research projects, design and prepare reports, both written and oral. Able to train data systems users. Accurate typing skills; ability to perform multiple tasks; ability to work independently without close supervision; decision making skills.
Catholic Health Initiatives