Data Specialist - OMJ

Harbor is looking for a Data Specialist. As a member of the Data Management Team the OhioMeansJobs - Lucas County Data Specialist is responsible for collecting and interpreting information on a consistent basis to demonstrate the value of the services offered at OMJ- Lucas County. The Data Specialist will support the Front Desk/Reception Staff of the OMJ Resource Room.

Position is full-time

Education/Experience/Other Requirements:

• Associate's degree in business, data systems or closely related field with two years of experience in data interpretation, retrieval entry and report writing from a database. Bachelor's degree preferred.

• Position requires experience and all-around knowledge working in a networked environment, including troubleshooting skills; strong computer skills helpful.

• Working knowledge of database design: Salesforce, CFIS, ARIES.

• Experience developing and running reports.

• Must be a team player, learn protocols quickly and be competent to train others.

• Must have strong attention to detail, and be able to communicate (verbal and written) effectively with a variety of individuals.

• Must be patient, conscientious, self-motivated, independent, and productive.

• Specific education/training in computer science preferred.

• Must have valid driver's license, acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier.

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Experience with supervision/monitoring /assessing performance of staff to make improvements or take corrective action.

Essential Job Competencies/Primary Duties:

• Accurately and timely enters and monitors client, employer, and service information into identified database systems (State, County, and Harbor systems).

• Follows guidelines for maintaining security of data and reports.

• Reviews data error reports and does the necessary follow-up to ensure the data compiled in reports is accurate.

• Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of data.

• Produces, reviews, and monitors outcome reports and provides reports to program manager and director used in monitoring program efficiency and effectiveness.

• Provides backup to registration specialist.

• Test IS functions as they are developed and/or modified.

• Serves as a data resource for management, program, and support staff.

• Plans, develops, directs computer training and user manuals for staff.

• Supports staff in gaining access to all necessary County/State systems in support of OMJ programming.

• Ensures proper filing and storage of data entry documents.

• Assists with implementation of customer satisfaction evaluation process and reporting.

• Assists with reporting of outcomes related to OMJ to partners, county, and state stakeholder.

• Assists with developing reports as requested by program manager or director.

• Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.

• Supervise work activities of OMJ Reception staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Provide OMJ Reception staff guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Evaluate work performance of OMJ Reception staff and when concerns arise identify the cause and work towards timely resolution.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years

• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year

• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage

• Retirement plan with company match

• Generous paid time off, sick time, and paid holidays

• Tuition and professional license reimbursement programs

• Clinical supervision hours offered

• Employee referral bonuses

• Ability to make a difference in your community!