Data Solutions Program Manager

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

We are seeking a program manager who has a passion for healthcare data and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing analytic and reporting needs of our system as well as the rapidly changing technological landscape. The ideal candidate has proven success in developing curated data sets, driving consensus in cross functional teams and possesses strong communication skills.

Reporting to the Director of Clinical Data Solutions, the program manager will partner with business and technical teams to help inform and execute on developing the analytical data platform strategy for Mass General Brigham. This individual will provide oversight and guidance to the cross-functional teams and work closely with the Digital teams responsible for platform capabilities to ensure cross-functional teams are able to successfully deliver their products. These teams will be following agile development principles and will be responsible for defining, delivering, and supporting the curated data products for multiple key areas.

Principal Duties and Responsibilities

• Oversee the design, development, and support of the curated data for a number of key areas.

• Provide technical oversight and direction to cross-functional teams developing the data and reporting assets.

• Partner with key stakeholders and MGB digital teams to develop a data strategy and plan that addresses business needs (current and emerging).

• Consolidate requirements from a number of business and MGB digital teams and translate that into what is needed technically to meet the maximum value.

• Identify and address capacity gaps, skill gaps or other risks to team velocity and capability.

• Ensure all products meet or exceed service level agreements and are effectively supported.

• Enabling developers and analysts by understanding their processes and attentively listening to their needs to deliver impactful solutions.

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

• Works with managers and directors to establish the team's goals and objectives, often participating in the definition of work products and timelines.

• Employs service management, product management and/or project management methodologies to deliver high quality work products.

• Interacts with clinicians, staff and various levels of management to communicate the status of the team's efforts.

• Promotes and encourages a high-quality customer service experience for all customers - internal and external.

• Collaborates well with other teams to produce results.

• May work directly with multiple vendors to assure delivery of contracted services and products.

• May work on several medium to high complexity projects and/or services.

• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties as assigned

Qualifications

• Bachelor's or Masters' degree in computer science, engineering, informatics, statistics, or related field and an interest in healthcare and the use of technology to support clinical care.

• 5 years of experience working with healthcare data within the enterprise domain you will be supporting.

• 5 years working with relational databases and query languages

• 5 years building data pipelines in production and ability to work across structured, semi-structured and unstructured data

• 5 years data modeling (i.e. star schema, entity-relationship)

• Working knowledge of Azure, AWS, Snowflake or similar experience is preferred.

• Experience with programing languages (e.g., SAS, R, and Python) beneficial.

• A combination of education and experience may be substituted for requirements

Skills, Abilities and Competencies

• Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines.

• Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization.

• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization. This role will require communication and strong collaboration with senior business and Digital leaders

• Knowledge of agile principles and experience of working on a scrum team is preferred.

• Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment

• Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.

• Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership

• Performance Focused:

• Customer Focus: Building strong customer relationships and delivering customer centric solutions

• Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems

• Cultivate Innovation: Create new and better ways for the organization to be successful

• Ensure Accountability: Holding self and others accountable to meet commitments

• Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

• People Focused:

• Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization

• Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals

• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives

• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions

• Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity

• Excellent verbal and written communication skills.

• Experience in project management, product management and/or service management methods.

• Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results.

• Demonstrated commitment to delivery of high-quality customer service.

• Demonstrated ability to interact with all levels of the organization.