Data Services Specialist

School Dude Cary , NC 27518

Posted 4 weeks ago

About the job

The Data Service Specialist is responsible for interpreting the diverse data needs of our clients, then validating it to successfully facilitate client requests. This will include, but is not limited to, manipulating, curating, and preparing large and disparate data sets across Dude Solutions Software portfolio. The Data Services Specialist will use their product and advanced data knowledge to support various roles and departments in our pursuit of client success.

What you'll be doing

  • Work alongside the Implementation and Data Migration Teams to migrate incoming client legacy system data into the SmartGov system.

  • Assist the Implementation teams with initial account configuration by utilizing, creating, and maintaining import templates, data migration tool sets, and data loads.

  • Transform 3rd party data received from client in a consumable format for the purposes of importing or migrating data into Dude Solutions Software.

  • Communicate process successes and failures to the project team.

  • Participate, when needed, in client facing calls to set proper expectations and establish needs regarding client data.

What you need

  • An Associate or Bachelor's degree in a data related field and 3+ years of relevant work experience; or 5 plus years of relevant work experience

  • Proficiency in the MS Office Suite

  • Super User knowledge in Excel

  • Proficiency in relational database technologies and tools

  • SQL experience

  • Ability to develop and maintain effective working relationships with other departments

  • Ability to exercise independent judgement with guidance from manager

  • Demonstrates strong problem-solving, critical thinking, and organizational skills

  • Ability to analyze and interpret data from multiple sources

Preferred Requirements

  • Working knowledge of DSI Solutions

  • Structured Query Language (SQL) experience

  • Working knowledge of relational databases

  • Experience with SaaS or analytics software

Be the Dude

There's no one kind of Dude. We are always looking for people that bring new perspectives and life experiences to our team. It's the diversity of those people and their ideas that inspire innovation that runs through everything we do. At the core of our unique culture are our people so we expect our candidates to have all the "right stuff". If you are a big thinker, have a passion for technology and great people, embrace creativity, and are genuine in both words and actions, then get ready to do something incredible.

Join our team and be the dude!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Services Specialist

Verizon Communications

Posted 1 week ago

VIEW JOBS 4/12/2019 12:00:00 AM 2019-07-11T00:00 What you'll be doing... You will be primarily responsible for establishing a lifecycle relationship with a dedicated client base. After we install a wide range of technologies at a client, the Client Services team is responsible for ensuring customer satisfaction every day. As a Client Services Specialist, you will provide billing support, respond to customer inquiries, resolve service issues and implement action plans in a fast-paced, results-oriented accounts team. You will be the voice of Verizon and an advocate for your customer as you work to continually improve our service. In this role, a vital part of the customer experience is in your hands. * Monitoring KPIs across several technologies and implementing action plans when needed. * Serving as an escalation point of contact for all service related matters to ensure customer satisfaction. * Leading efforts to escalate across internal groups to resolve issues impacting customer service. * Resolving business problems and escalated issues by working closely within and across teams. * Supervising a client services team including planning work, coaching and development. * Ensuring team compliance with existing agreements, policies and reporting requirements. As the Verizon Technical Delivery Manager (TDM) you will be a dedicated resource and a member of Program Management Office in support of the client.The TDM is accountable for developing and executing on solution based optimization plans, network optimization plans, proactive service improvement plans relative to service continuity.The TDM provides assistance to the Verizon's eNOC or Network Operations Center for problem management when appropriate and makes recommendations in developing action plans to minimize service disruption which includes making recommendations with network hardening, maintenance and grooming. Be prepared to work closely with the PMO Team, Account Team and the client in a fast-paced engaging manner on a daily basis. The customer will look to you for guidance as you will become an expert on understanding the clients network operations and overall business and operations strategies. The TDM position is highly visible throughout the customers organization so you will need to be able to communicate clearly around what may at times be serious network impacting issues. You should have excellent organizational skills as follow up with the client on a regular basis will be necessary. The TDM is also responsible for the below activities: * First point of Customer escalation for any technical support, managed and non-Managed * Join incident bridges and support all critical service impacting incidents * Manage root cause analysis process * Trouble/incident management support * Attend Customer calls/meetings as agreed to with Customer * Daily quality control meetings * Weekly Client touch point call * Review and coordinate Network Impact (Mastars) events * Manage failover/reversion testing as requested * Review diversity on the network for network optimization * Provide monthly Service Level Agreements report to Customer * Prepare Reason for outage (RFO) reports and AAR (After Action Review) reports Verizon Communications Cary NC

Data Services Specialist

School Dude