Data Scientist Intern, CXI

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

This role supports SCAN's Customer experience and insights (CXI) function. The Data Scientist intern will work on analytics use cases to support the ongoing predictive modeling and/or NLP projects. The Data Scientist intern will collaborate with both business and internal team stakeholders to ensure best practices in driving value for our members from data.

You Will

• Performs statistical analysis to build AI tools. Automates certain processes by creating data science algorithm (IE: regression analysis, supervised machine leaning techniques etc)

• Cleans, processes, and identifies areas of improvement for data sets of structured and unstructured data that the capture member voice and other relevant artifacts.

• Connects structured and unstructured data across the organization quickly to provided time sensitive data insights. Data sources including operational data, prospect data, call center data, core admin data, provider data, VOC data, clinical data, and external data.

• Delivers Visualizations of relevant analyses to support business understanding

• Performing analysis on SCAN Membership (e.g. population stability index, KS test, Kullback-Leibler divergence, etc.)

• Creating a feature/variable store based off of phenotype and aggregate trends of caller behavior (central tendency measures, frequency, duration, transfers/escalations during call, slope of specific call categories, etc.).

• Vectorizing members attributes for future predictive modeling, performing agglomerative and/or density based clustering to categorize members based off behaviors, events, cohort, etc.

• Communicates effectively with various internal stakeholders and applies project standards.

• Actively supports the achievement of SCAN's Vision and Goals.

• Other duties as assigned

Your Qualifications

• 2+ years of experience in analytics and machine learning or graduate degree covering the same topics.

• Ability to develop analyses and models independently.

• Ability to document processes and analyses for reference/re-use.

• Demonstrated understanding in the areas of big data, analytics infrastructure, cloud computing, data management, customer experience (CX) from data science perspective.

• Seeks and participates in development opportunities above and beyond required training.

• Strong organizational and time management skills.

What's in it for you?

• Hourly rate: $20 to $25 per hour

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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