Data & Process Compliance Manager

Purpose: To oversee all data management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data in a CRM system. To implement and enforce policies and procedures for effective data management and analysis as well as managing data integrity and monitor user adoption throughout the organization.

Key Responsibilities and Accountabilities:

Define / Clarify

• Engages with functional teams to understand their processes and their impact on data cleanliness.

• In functional areas where process is not clearly defined, identifies, develops and documents those processes.

• Evaluates and identifies the technical systems needs of the operation for input to short and long-term planning.

• Analyzes and documents gaps between current and desired system functionality.

Develop / Design

• Works with functional teams to develop customer-focused processes that drive efficiency, quality, customer focus, and profitability.

• Develops, implements and maintains process and systems training documentation.

• Develops, implements and maintains efficient procedures for data handling and analysis with attention to all technical aspects.

• Continually analyze and develop data management strategies.

Manage / Lead

• Enforce policies for effective data management.

• Support users in the daily use of data systems and ensure adherence to company standards.

• Supports functional teams to ensure data integrity is maintained.

• Creates training curriculum and conducts training to ensure team members are proficiently utilizing business systems and following established processes to perform their functions.

• Manages documentation and reporting of system issues and takes on accountability for bringing them to conclusion.

• Creates and conducts ongoing staff development to ensure staff has the appropriate skills and training to effectively and better perform their process related responsibilities.

Measure / Analyze

• Analysis and oversight of database maintenance issues, including de-duplication for cleansing the company's CRM systems.

• Monitor and analyze information to identify issues or areas of concerns with functionality of CRM systems and other operating systems.

• Create reports and data extraction, as well as other data-related projects for functionality assessments, as needed.

Other

• Travel required within United States.

• Knowledge of Minto computer operating systems and CRM systems.

• Other duties within the scope, spirit and purpose of the job, as requested by management.

Technical competencies:

Education: Associate's Degree minimum; Bachelor's Degree beneficial

Experience: Successful experience in data management and processing with strong system software experience.

Skills, Knowledge and Abilities:

• Strong System/Software experience; Salesforce experience strongly preferred

• Proven experience in analysis and advising regarding data maintenance, data integrity, and data reports

• Excellent understanding of data administration and management functions (collection, analysis, recommendations, delegation, etc.)

• Ability to decipher and organize large amounts of data

• High proficiency in MS Excel, Word, and Outlook

• Experience in dealing with complex cross-organizational projects

• Strong organizational skills, attention to detail, and the ability to manage multiple projects with changing priorities across a variety of functions

• Experience in training and developing people

• Excellent ability to manage in-person and virtual team interactions

• Ability to translate complex problems clearly and in nontechnical terms

• Strong logical, analytical, and quantitative skills

• Collaborative focus

• Excellent interpersonal and communication skills (written and verbal)

• Homebuilding/Real Estate experience or knowledge is desirable

Core Competencies: Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain. Ethics and Values Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Customer Focus Is dedicated to meeting the expectations and requirements of internal customers. Clarity of Purpose Maintains strong clarity in relation to the overall goals of the organization and ensures that all activities, projects, and initiatives contribute to that purpose. Understands the impact of the individual pieces to the whole and always operates with the greater purpose in mind. Planning Understands the importance of proper planning and preparation. Makes carefully thought out and outlined decisions to minimize re-work and waste. Is far reaching in consideration of all components and stakeholders when thinking about and organizing the activities necessary to reach a desired goal. Creativity Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Is not entrenched in traditional methodologies and champions new ideas. Process Management Excellent at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others cannot; can simplify complex processes; gets more out of fewer resources. Organization Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner. Continuous Improvement Is committed to eliminating inefficiencies in process and the improvement / betterment of the operation and the organization. Has a strong desire to lead the organization to the next level and to become an industry leader in efficiency and excellence. Business Acumen Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently a top performer; very bottom-line oriented; steadfastly pushes self and others for results.