Data Operations Knowledge Management Lead

International Trucks Lisle , IL 60532

Posted 10 months ago

Overview

Data Operations Knowledge Management Lead responsibilities include but are not limited to:

  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices

  • Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits

  • Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices

  • Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools

  • Encourage the staff and workers to share knowledge effectively and efficiently

Position Purpose and Requirements

Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts. Integrates data from multiple sources to produce requested or required data elements. Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources. May create specifications for reports based on business requests.

Basic Requirements:

  • Bachelor's degree

  • At least 8 years of information technology data operations experience

  • At least 1 year of lead experience

OR

  • Master's degree

  • At least 6 years of information technology data operations experience

  • At least 1 year of lead experience

OR

  • At least 10 years of information technology data operations experience

  • At least 1 year of lead experience

Additional Requirements

  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

  • Exceptional analytical, problem solving, and research skills.

  • Outstanding communication skills to work with different levels within the organization.

  • Ability to work independently and lead teams on projects.

  • Knowledge of self-service, community and knowledge management processes and technologies

  • Proactively engage with the stakeholders & users to identify, prioritize, execute and communicate platform functionality that improves the efficiency and effectiveness

  • Be maniacal about metrics and impact of changes by defining reporting requirements for knowledge management impact on employee engagement, productivity & experience

  • Work effectively with knowledge owners to ensure they can utilize the platform and its features

  • Strong technical literacy with working knowledge of HTML preferred.

  • Highly data-driven with commitment to drive customer engagement towards business outcome and value realization

  • Work with development teams of Employee Portal, Virtual Assistant, Machine Learning, Enterprise Search to explore new technology and functionality and provide recommendations to leadership regarding strategic roadmap planning for the Knowledge Management

  • Exceptional understanding of Agile and Lean methodologies

Competencies:

  • Ethics and Navistar Values

  • Problem Solving

  • Drive for Results

It's Uptime at International

Visit us at www.Navistar.com to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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Data Operations Knowledge Management Lead

International Trucks