Job Description: Data Entry
Duties may include but are not limited to:
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Input and track commissions for all agents and dealerships
Facilitate billing for contract invoices
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed
1+ year of data entry experience with customers
High school Diploma or GED
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Basic Microsoft Office skills
Customer service focus with the ability to stay positive in interactions with customers and team members
Experience working in a fast-paced environment
Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
Ability to meet or exceed performance objectives
Ability to work weekends and holidays as needed or scheduled
Mckinsey And Group