Good Shepherd New York , NY 10007
Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!
Reports to:RISK MANAGER/PARALEGAL TO THE GENERAL COUNSEL
Location:305 Seventh Avenue, 9th Floor, New York, NY 10001
Hours:35 Hours/Week; Exempt
The Data Entry / COA Coordinator is responsible for providing high level data, administrative and accreditation support to the General Counsel and the Compliance and Risk Management Department.
Maintain a Compliance and Risk Management Database:
Responsible for understanding and compiling information from multiple data collection points.
Populates all fields in the risk management database.
Provides input on data needs as they relate to the implementation of Salesforce.
Assists in the review of incident reports, spot checking for critical incidents requiring immediate attention.
Follows up with program staff for missing details or key information.
Reviews and quality controls data for accuracy, patterns, deviations and anomalies.
Provides inter-departmental support for the use, dissemination and sharing of data.
Prints, scans, categorizes, data enters, and files all incident related documents.
Maintains chronological binders for meeting minutes and correspondence.
Monitors the General Counsel's mail, distributing or referring to appropriate department.
Organizes and maintains the General Counsel's files.
Conducts quarterly reviews of the Council on Accreditation's (COA) standards to ensure ongoing compliance.
Updates policies and procedures in collaboration with program and support staff.
Coordinates annual updates of the Organizational Manual.
During Active Accreditation Cycle:
o Schedules regular check in meetings, takes notes, and follows up on all tasks
o Uploads all documents related to COA self-study.
o Assembles on-site binders prior to COA site visit.
o Coordinates all logistics related to COA site visit.
Bachelor's degree required.
Familiarity with accreditation processes (COA) desirable.
Ability to organize, analyze, crosscheck and validate information.
Experience in creating and maintaining databases and managing workflow from multiple sources.
Ability to maintain the utmost discretion and integrity when handling confidential matters.
Strong judgment with an ability to evaluate and respond appropriately to sensitive/urgent situations.
Possess sound decision making skills with the ability to research and provide solutions to data conflict and discrepancies.
Excellent computer skills including MS Outlook, Word, Excel, and Power Point.
Working knowledge of SPSS, EVOLV and Salesforce desirable.
Ability to use computer literacy to quickly adapt to changing technology.
Experience providing administrative support to executive level positions.
Strong writing, editing and verbal skills.
Highly organized, efficient and independently driven to work under pressure and adhere to deadlines and/or output expectations.
Ability to multi-task, prioritize and work in a fast-paced environment.
Excellent interpersonal skills, gracious and courteous customer service skills and ability to work as part of a team. Willingness to be f flexible.
All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.
Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.