Data Center Technician

Sungard Availability Services Rancho Cordova , CA 95741

Posted 3 months ago

Title: Technician Operations

Job Type: Permanent

Location: Rancho Cordova-CA

Shift: Thursday, Friday, Saturday, Sunday and Monday from 4:00 PM to 12:00 AM

Opportunity:

The Technician - Operations will be a part of the Managed Services segment of Sungard Availability Services, which handles colocation and various managed service solutions for a wide variety of customers, ranging from small to enterprise-levels. In this Operations role, one will interface directly with the customer on a daily basis and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem solving capabilities and self-reliance.

Responsibilities:

  • Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.

  • Assist with building Windows-based operating systems and device configurations.

  • Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.

  • Assist Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.

  • Provide on-site customer service to clients while working within the data center.

  • Provide on-site vendor support for maintenance, break/fix, and/or upgrades.

  • Understand and follow defined standard operating procedures.

  • Understand the data center's infrastructure components and supporting tool set.

  • Respond to and update tickets in accordance with department procedures.

  • Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift.

  • Receive and ship inventory as required.

  • Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes.

Requirements:

  • Bachelor's Degree. Will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

  • Understanding of Windows-based operating systems.

  • Understanding of Unix/Linux-based operating systems a plus.

  • Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint).

  • Experience with physical configuration and maintenance/troubleshooting of Enterprise level hardware.

  • Experience in Layer 1 telephony trouble shooting to include telephony troubleshooting equipment.

  • Possess strong customer service attitude and interpersonal skills.

  • Possess excellent written and verbal communication skills.

  • Proven ability to execute multiple tasks efficiently and effectively.

  • Proven ability to work effectively in a team environment.

  • Ability to lift 40 pounds.

  • Ability to work some holidays, and flexibility to work extra shifts as needed.

  • Ability to maneuver in narrow aisles to install/troubleshoot equipment, ability to climb ladder and crawl under raised floor to install/troubleshoot cabling.

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Data Center Technician

Sungard Availability Services