At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally bright, talented, and driven people who are willing to work hard and have fun. If you would like to help us build Amazon Web Services, this could be your opportunity to help us make history.
As a Data Center Technician you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics.
You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successfully candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives.
Perform remote diagnostics using Linux command line interface
Perform troubleshooting of server grade hardware equipment.
Perform troubleshooting of enterprise scale network infrastructure
Identify, track, and escalate trending issues impacting the server fleet
Act as the technical point of contact for internal teams.
Perform Process Improvement. Gather data on common failures or waste and work with supporting teams to get them resolved / minimized / eliminated.
Teach, train, and guide new or junior technicians on roles and responsibilities.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.