Data Center Service Delivery Infrastructure Technical Analyst - AVP

The Americas Data Center Service Delivery (DCSD) team is the Data Center Site Management structure responsible for providing timely and cost-effective installation and maintenance services to Americas Data Centers. DCSD is responsible for implementing, maintaining, and re-engineering (as applicable) all distributed systems and LAN/WAN infrastructures in the Americas Data Centers. DCSD provides onsite, 7 x 24 second and third level support for the Americas Data Center operations infrastructure. They provide hands-on break/fix support to resolve infrastructure/operations problems escalated from the Enterprise Command Centers and/or System Administrators. DCSD is responsible for end-to-end management of all technical requests and for hands-on infrastructure support for all Americas Data Center disaster recovery tests and/or situations, which may include reassignment of resources to various recovery sites in the Americas.

Responsibilities:

• The schedule is 7a-7p Thursday, Friday, Saturday, and alternating Wednesday.

• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates

• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware

• Installing/de-installing/relocating all patch cabling for systems and network hardware

• Installing/de-installing/relocating all Data Center hardware

• Coordinate and Install SAN cabling infrastructure

• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)

• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices

• Provide hands-on, break/fix level 2 support for the data center systems and communications environments.

• Coordinating and approving data center infrastructure change controls

• Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.

• Performing required compliance activities

• Producing network consumables updates and contributing to weekly management reports

• Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards.

• Provide clear and detailed turnover to next shift workers for continuity.

• Media Management duties including the following:

• Performing daily tape ejects to increase current day processing capacity.

• Managing all daily ad-hoc tape/job requests and scratch activity.

• Managing all physical and electronic vaulting activity.

• Minor to moderate problem determination.

• Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.

• Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.

• Supporting all site and application specific disaster recovery/COB tests/exercises.

• Remain current with all global procedures and provide input when appropriate.

• Assisting in supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices. Hard-drive inventory levels, other duties as assigned by management.

Qualifications:

• 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.

• Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.

• In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.

• Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.

• Excellent communication and writing skills a must.

• Knowledge of trouble ticketing systems, change control, Project processes and associated tools.

• Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications.

• Experience with project management. Financial Services industry knowledge a plus.

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Infrastructure

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$109,120.00 - $163,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 20, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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