Data Center Operations Manager Apply Job ID 1685113 Location Huntsville, Alabama, United States Clearance
Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We are a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but also with opportunity to create a meaningful impact in jobs and on projects that matter.
Perspecta's talented and robust workforce14,000 strongstands ready to welcome you to the team. Let us make an impact together.
Data Center Operations Manager
Perspecta has an immediate need for a Data Center Operations Manager in Huntsville, AL.
Operations Manager on the Data Center Operations Team supporting our client account. Manage (in partnership with the wider account team) multiple sites to deliver an outstanding 'Customer Experience'.
Meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.
Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved.
Responsible for the Operations lead of a team and for the delivery of the overall operational metrics.
Proactively maintain regular engagement with key customer contacts in line with customer expectations.
Ensure delivery of Customer day-to-day service levels, customer experience, quality measures and compliance measures.
Responsible for the development of the operational talent pool by optimizing the skills of the existing team.
To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business as it relates to customer satisfaction.
Responsibility and accountability for the operational performance of the customer areas and for exceeding targets of all required metrics.
The continuous identification implementation of operational best practice through interaction with the wider team.
Motivate and effectively manage the performance of all Operations Supervisors within the account to ensure delivery of overall targets and business plan.
Selecting, effectively managing and coaching Operations Supervisors.
Manage and develop the operational customer relationships by conducting (where appropriate) operational customer review meetings and day-to-day ops liaison within key work stream.
Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
Excellent leadership, people management, communication and influencing skills.
Experience working in a contact center operation.
Ability to build and maintain strong customer relationships.
Ability to demonstrate being able to translate business strategy into day-to-day delivery.
Setting and reviewing Quality performance standards.
Responsible for business continuity.
Review all NASA scheduled activities for possible impact to ACES services and host meetings to coordinate response.
24x7-escalation point for the NASA Security Operations Center for ACES.
24x7 enterprise operational support for the NASA ACES contract.
Provide leadership for Incident Management: single and cross technology incidents.
A Bachelor's Degree of Information Technology knowledge. (Preference: Master's Degree).
Prefer certification(s) in work field with 10+ years of relevant experience.
Advanced knowledge of other technology sub-areas (i.e., server administration, server security, testing and implementation processes and procedures).
Solid understanding in Project Management.
Ability to support a 24x7x365 operation.
Apply advanced technical knowledge to operate technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
Integrate technical knowledge and business understanding to create superior solutions for Perspecta and its customers.
Monthly Microsoft patching
Skype for Business 2016
Exchange on-line, i.e. O365
Strong Communication skills both verbal and written.
Excellent organizational and time management skills.
Professional appearance and presentation.
This is a Federal account costing FAR15 contract. This position requires United States Citizenship and eligibility to apply for/obtain a Public Trust Clearance.
For more information, visit www.perspecta.com.
Perspecta is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.
EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories