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Data Center Operations Manager

Expired Job

Genesys Consulting Services, Inc. Manassas , VA 20108

Posted 4 months ago


Essential job functions:

Responsible for 24x7 coverage to two site locations geographically local to Northern VA

Maintain 2-person access at all times

Assist with hiring, training and on-boarding of all resources

Responsible for management functions to include performance management, HR functions, approvals, and acts as point of escalation 24x7

Drive the workflow to the technician on shift

Drive technician performance to SLA and KPI attainment

Following up on escalations, blocking issues, and responding to site-specific email

Leadership role across Geographic region

Validate technician performance metrics

Available to work tickets as required by demand

Data center Services Incident Outage investigation and submission

Required Qualifications:

BS or equivalent + 9 yrs related experience

TS/SCI with Poly clearance

Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment

Must be able to multi-task

Must possess good communication and customer service skills

Experience with data center and/or server experience preferred

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Data Center Operations Manager

Expired Job

Genesys Consulting Services, Inc.