We seek an individual with experience in engineering management and leadership, to establish and maintain a consistent service delivery framework for site-wide projects and global engineering functions. Depth and breadth of knowledge managing large operations and engineering functions is a core competency of this individual, ideally in a distributed, global context.
The Infrastructure Services Manager is responsible for leading a team of highly skilled, engineers and project managers, who are providing services across the globe. This person is expected to have a strong track record in roles requiring managerial, technical and project management excellence, with the ability to oversee and deliver large, complex technical initiatives and projects across the entire data center space.
Project Management responsibilities include oversight and delegation of project scopes and objectives, project planning documentation, communication, task resource availability management, change and risk management, project performance tracking, ensuring all team managed projects are completed to high standards of quality, on time, within scope and budget.
Technical team responsibilities include management of globally-oriented, subject matter experts in multiple disciplines, including information security, hardware engineering, software engineering, provisioning, and related fields. These resources will provide both site and global support and are key partners to other Facebook teams.
Provide a project tracking/reporting/metrics structure that incorporates Facebook methodologies and standards, and that is effective with cross-functional partners and external vendors.
Mentor, lead, and develop the project management, presentation, organizational, technical, and leadership capabilities of team members, such that they can develop global technical solutions, oversee small to large scale project efforts, and plan and coordinate daily operations and long-term project efforts with minimal supervision.
Collaborate with other Services Managers in data center sites around the globe to evolve and optimize service level processes and approaches in a globally consistent way, to allow Facebook to scale and grow effectively.
Create and drive a culture of ownership, innovation, collaboration, accountability, and safety. Support and contribute thought leadership to the development and implementation of business, engineering, and project management practices which support the growth and ongoing management of our global data center IT footprint.
Work with peer organizations and regional teams that affect and deliver services to data center operations such as network operations, project management, facilities/maintenance management, logistics, hardware design, automated tooling and supply chain operations in order to successfully maintain data center capacity to support ongoing business growth.
Deliver Facebook's products and services from the data center site, ensuring operational delivery through collaboration and partnership with both remote and local peer organizations.
Experience managing teams of project managers and/or technical resources
Knowledge of enterprise level infrastructure
Experience managing multiple concurrent projects
Experience training, mentoring, and leading project management professionals and senior level engineers
An understanding of server infrastructure automation and concepts such as provisioning, out-of-band access and configuration management
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