Data Center Engineering Manager Job Description
The Data Center Engineering Manager (DCEM) manages resources to ensure the effective and efficient operation of the portfolio's Critical Environment facility, maximizing up-time and site efficiencies. This position will report into the Account Executive. The DCEM is responsible for the development and implementation of policies and procedures related to the maintenance and operation of Critical Environment space and equipment. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting Data Centers. Ensures the integration of all services and provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key data center engineering services liaison. Specific duties include but are not limited to: formulate and implement the preventative and predictive maintenance program, scheduling of preventative maintenance with a minimum disruption, performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff in compliance with the performance standards set forth by JLL and the Client. Responsible for engineering design/review and project management support associated with these technical areas in highly complex environments. Manage account engineers, consultants, design/build firms, technical staff, and contractors to accomplish objectives. The DCEM will further focus on KPI goals and objectives, Budgets and financial oversight and maintain a strategic view in managing operations of the critical infrastructure; and as an integral team member in the engineering group involved in administrative and Human Resource functions of the group. The candidate's experience must include management of mission critical engineering operations, general building mechanical, electrical, plumbing, life/safety, facilities management and EMS/BMS systems.
Support account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner.
All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
Manage and design risk mitigation programs process, and procedures designed to enable maximum up-time at a complex data center environment.
Provide leadership, management and technical oversight for client's data center, which includes critical environments and associated equipment & systems. Ensure proper engineering procedures and standards are being practiced and maintained. Ensure that facilities are operated and maintained safely, efficiently and in first class condition in compliance with the budget and financial plan.
Provide leadership and management support to Building Engineers who have the responsibility of day-to-day operations and maintenance of the Critical Infrastructure.
Report abnormal or critical conditions immediately to the relevant Client and JLL Management.
Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure and demonstrate strong leadership over incident management.
Review metrics and compare against industry benchmarks to ensure that the data center portfolio is being managed to meet or exceed KPI's.
Establishes the scope of various programs and/or projects, addressing all aspects including but not limited to business requirements, performance specifications, planning, cost, inter-dependencies, safety and resources. Identifies all resources to be appointed and appoints the same based on clearly documented scopes of work as approved from both the customer and JLL management.
Establish engineering process and procedures and provide oversight of JLL engineering team for all staffed sites.
Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (ie - MOPs, SOPs and Change Management processes).
Provides input to annual financial plans for operating expense and capital, and support account by identifying, for example, unforeseen emergency expenditures throughout the year.
Responsible for the creation, monitoring and reporting of cost savings and value add opportunities for the region.
Responsible for the delivery of Monthly Reports, Dashboards, and Equipment Status Updates providing JLL Management and the Client information on infrastructure critical loads, remaining headroom, equipment "health check", project status, etc.
Collaborate with project management in the delivery of projects & construction related activities supporting the critical operations and functions. Review and comment on engineering design documents for adding or upgrading new equipment, and critical infrastructure. Provide recommendations and interpret electrical system coordination, short circuit and capacities as it relates to complex data center & trading operations electrical supply systems.
Work with teams to ensure that all proper closeout and commissioning procedures are followed including the collection, distribution and storage of all necessary documentation. Assure all operational drawings are updated and assure the critical infrastructure's configuration management is maintained
Establish training and monitoring programs to ensure all Operations staff, and contractors performing work in critical facilities are appropriately trained in accordance with critical environment process and procedures.
Assure the proper safety protocols, EOM and emergency training plans, and are followed and documented per JLL's corporate standards and client requirements
Lead or Participate in special engineering studies and audits and analysis with regard to the client's portfolio and infrastructure.
Establish annual audit schedules for both customer and JLL Operations audits, ensuring that all audits are 100% completed each year and that records are posted on Engineering SharePoint website as applicable or required
Available 24/7/365 in support of the customer's critical environment.
Effectively manage communications between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
Actively participate in the JLL CEM program. Contribute to corporate CEM goals as appropriate and transition CEM best practices.
Oversee White Space operations to assure rack & stack and hardware planning activities are performed per specification.
Performs additional job duties as requested.
Four-year college degree in Mechanical or Electrical Engineering
PE license preferred, but not required.
Minimum of 7 to 10 years' experience in critical operations.
Must have strong familiarity and working knowledge of critical equipment. Strong technical knowledge in electrical systems, electrical generation/distribution, HVAC (specific to the environment), IT systems and critical environments (UPS & Stand-by Power systems), environmental regulations, local building codes, fire and safety systems, preventive and predictive maintenance and diagnostic equipment, raised floor environments, etc is needed.
Must be available 24/7 as needed to support critical operations and events.
Must have strong relationship-building and collaboration skills.
Must have skill in negotiating contracts, and preparing RFP's as they relate to critical infrastructures and related maintenance activities
Must possess excellent verbal & written communication skills including the ability to convey complex technical information in a manner that non-technical individuals can comprehend.
Must be able to create and interpret the application of relevant policies, procedures, SOP's, regulations, codes, and standards.
May supervise or oversee the work of building engineers, electricians, IT specialists, mechanics, and vendor contracts & personnel.
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