Data Center Engineer

Join our Team

About this opportunity:

We are seeking a highly motivated and skilled Data Center Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, and hardware replacement. The Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.

What you will do:

• Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures

• Cabling: Perform fiber and copper cabling tasks, ensuring proper labeling, routing, and connectivity

• Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols

• Break-Fix: Diagnose and repair hardware failures and performance issues promptly

• Remote Hands: Assist customers with on-site troubleshooting, equipment installations, and configuration changes as needed

• Hardware Replacement: Replace faulty hardware components, including servers, switches, and other IT equipment

• Layer 1 Troubleshooting: Address issues related to hardware power connectivity, fiber optics, Ethernet connections, and port status verification

• Layer 2 Troubleshooting: Perform configuration repairs, software installations, and hardware maintenance

• Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively

• Network Protocols: Utilize knowledge of networking protocols and technologies (TCP/IP, Ethernet, L2/L3) in troubleshooting and installations

• Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management

• AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity

The skills you bring:

• Experience working as a technician in data center operations or a similar environment

• Experience in customer service, interacting directly with customers

• Experience working with data center equipment, including safe handling of live hardware and rack building/installation

• Experience with layer 1 troubleshooting: hardware power connectivity, fiber cable, fiber optics, Ethernet connections, logging into IT devices, identifying port status on servers and switches, and link quality verification

• Experience with layer 2 troubleshooting: configuration repairs, software installation, and hardware repair

• Experience reading cut-sheets for physical network installation: identifying port connection locations, positions and overhead trays for running cables, and relevant patch panels to connect to

• Experience working with power feeds: including redundancy, ATS, hot/cold aisles, rack builds/installations, networking hardware (including cabling, switches, servers), and associated troubleshooting

• Experience with networking protocols/technologies (TCP/IP, Ethernet, L2/L3)

• Knowledge and experience with AC and DC power equipment

• Strong problem-solving skills and attention to detail

• Excellent communication and interpersonal skills

• Ability to work independently and in a team-oriented environment

• Strong organizational skills and ability to manage multiple tasks simultaneously

• Ability to lift and move heavy equipment (up to 50 lbs)

• Comfortable working in confined spaces and at heights

• Ability to work in varying environmental conditions

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Chicago

Job details: MS Delivery Manager