Data And Records Manager

Data and Records Manager position will interface with the Program Director and must act within the scope of authority and within reasonable limits as outlined by the Program Director. All administrative tasks under the purview of this position require strict adherence to confidentiality.

Responsibilities include, but are not limited to:

• Oversee and direct clinical scheduling including triage, intakes, counseling, psychoeducation, and peer support sessions across multiple electronic platforms for DAC S.H.I.E.L.D

• Maintain effective working knowledge of state, federal, and local law as well as regulatory ethics regarding clinical and peer support services in North Carolina and provide internal consultation and training on the same

• Develop and maintain procedures for timely response to program inquiry - returning messages, connecting staff to support or care, referring to S.H.I.E.L.D. managers and providers, responding to correspondence, and protecting confidential files

• Maintain DAC staff-client S.H.I.E.L.D. records from creation to disposal in accordance with state law and ethical practices concerning mental health and peer support responding to correspondence, and uploading confidential file documents

• Assist S.H.I.E.L.D. Executive Assistant with HR processing, e-procurement and accounting tasks, supply maintenance and transport, and budgeting

• Maintain inventory of fixed assets, CEU's and renewal cycles for providers, and all other records relative to S.H.I.E.LD. operations

This position is eligible for a flexible/hybrid telework schedule under the State of NC Telework Program.  

This is a full-time position (40 hours per week) with State Benefits.

Note to Current State Employees:

State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.  Based upon these factors, a pay increase MAY result.

About the Division

SHIELD provides confidential, non-emergent support services to DAC staff. These services include a combination of coordinated behavioral health and peer support initiatives focused on wellness to support professional and personal efficacy. SHIELD exists to improve the overall health and performance of the correctional workforce.

The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Experience working in an administrative role with confidential electronic records systems, personnel and accounting records, and fiscal records/practices

• Experience creating and managing multiple schedules in a busy confidential office setting while providing exceptional customer service to internal and external stakeholders

• Experience serving multidisciplinary teams and working collaboratively with other administrative professionals

Management Preferences:

• Experience creating and managing user profiles within electronic records systems and call vendor platforms

• Experience creating, maintaining, and transferring mental health records according to HIPAA regulations

Some state job postings say you can qualify by an "equivalent combination of education and experience."  If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See https://oshr.nc.gov/experience-guide for details. 

Bachelor' s degree from an appropriately accredited institution and three years of experience in personnel, budgeting, research or administrative management; (OR) an equivalent combination of education and experience.

The North Carolina Department of Adult Correction is responsible for the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons, Corrections Enterprises, the Division of Community Supervision, and the Division of Rehabilitation & Reentry.

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information.  Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses.  Resumes will not be accepted in lieu of completing this application.  Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit.   Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.  If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:  Correctional & Probation/Parole Officer Certification.

• The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape."  Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by management.  If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help- Line at 855-524-5627.

If there are any questions about this posting other than your application status, please contact Anchal Mishra at anchal.mishra@dac.nc.gov.