Simbe Robotics Inc South San Francisco , CA 94080
Posted 2 weeks ago
The Data Science team uses data from Tally and computer vision models to ensure our customers derive the highest value from Simbe's services. This includes developing new ways for customers to interact with Tally data, monitoring the performance of the computer vision models and robot hardware, and investigating service issues. You will play a key role in enabling Simbe to scale and service new environments using a data-driven approach.
We are looking for a data analyst who can dive deep into our data via SQL, dashboards, and manual review in order to create actionable plans to improve service. This will include:
Monitoring and investigating incoming customer support tickets to ensure customer feedback is clearly captured, investigated, and conveyed internally to enable ongoing improvement of Tally products and services.
Providing day-to-day support for our customers, including both incident management and providing recommendations to ensure customers can get the most out of our platform
Effectively triaging and managing escalations to engineering teams for issues that cannot be resolved
Support our sales and customer success team members via custom SQL queries and by effectively communicating data concepts.
Reviewing customer-facing reports to identify the underlying reasons for errors.
Documenting database structures, metrics definitions, and other best practices to better enable our support team.
Skills
Strong attention to detail and being a self-directed problem solver
Ability to adapt and pivot in a fast-paced environment
A desire and aptitude to learn and understand new technologies
Ability to dissect high-level trends to uncover individual occurrences, enabling detailed insights and targeted actions.
Hands-on experience with SQL
Hands-on experience with dashboarding
Knowledge of APIs and Python
Familiarity with Git is a plus
Retail Domain knowledge is a plus
$75,000 - $125,000 a year
Simbe Robotics Inc