Data Analyst

ABOUT:

People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, submit an application today!

ABOUT THE ROLE:

Under general supervision, but following established policies and procedures, is responsible for developing and maintaining organizational reports, metrics, models, and scorecards/dashboards. The Data Analyst ensures accurate and timely distribution of data in support of organizational goals and responsibilities. The Data Analyst identifies opportunities to further leverage existing data applications for continuous process improvement around the distribution and consumption of organizational data.

WHAT YOU WILL DO: (in descending order of importance)

• Presents data in meaningful charts, graphs, tables or other visualizations.

• Supports organizational goals and objectives through data collection and analysis for assigned projects and process improvement programs.

• Maintains existing dashboards and reports ensuring accuracy and consistent delivery methods through use of automated tools and workflows.

• Designs and develops data structures/relational databases for collection and storage of information related to organizational goals and projects.

• Ensures accurate and timely information gathering for internal and external audit requests.

• Works closely with Marketing, Sales, and Lending teams to identify opportunities for new member acquisition

• Develops predictive models to improve churn, acquisition, share of wallet, services per member/household.

• Conducts competitive research and analyze benchmarking data.

• Works alongside representatives from various departments to apply their data by designing and making suggestions for them to implement business models

• Performs other reporting, analysis, project and administrative related duties as assigned by the Manager, Business Analytics.

QUALIFICATIONS:

Education

AS/BS/BA in Computer Science, Information Management, Finance, Economics, Mathematics, Management, Marketing

Experience/Skills/Knowledge:

• Working knowledge of data presentation and report writing methodologies. Knowledge of reporting tools (e.g. SQL, Tableau, Crystal Reports, Excel, Access, etc.) preferred.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Understanding of basic statistical methods and techniques.

• Knowledge of at least one programming language (Python, R, Java, Visual Basic, Pearl, PHP, HTML/CSS, C#, SQL, MATLAB, etc)

• Excellent verbal, written, telephone and interpersonal communication skills. Strong negotiation and collaboration skills needed.

• Strong member service orientation. Experience working in a team-oriented, collaborative environment.

• Ability to handle simultaneously, multiple tasks and changing priorities.

• Ability to work/learn independently.

GENERAL DESCRIPTION:

In terms of physical requirements, this position requires work best described as: Sedentary

PHYSICAL TASKS:

• Standing/Walking/Bending/Stooping

• Frequent

• Hearing

• Ability to receive information through oral communication (face to face and telephone).

• Continuous

• Talking

• Expressing or exchanging ideas by means of the spoken word (face to face and telephone). Continuous

• Reading Ability to receive information through fax, e-mail and text messages

• Continuous

AUDIO / VISUAL:

• Requires vision to perform work dealing with data and figures and computer screens. Continuous

• Requires ability to prepare and execute presentations, training programs and seminars.- Continuous

PSYCHOLOGICAL/MENTAL DEMANDS:

• Responds positively and productively to stressful internal (employee)/situations.

• Continuous

• Assists others to work harmoniously and effectively as part of a work team. Continuous

Navigant Credit Union is an Equal Opportunity Employer: M/F/D/V.