Data Analyst I

Scram Systems Denver , CO 80208

Posted 4 months ago

POSITION PURPOSE

Alcohol Monitoring Systems, Inc., manufactures a platform of alcohol monitoring products, including SCRAMx, or Secure Continuous Remote Alcohol Monitor that automatically tests for alcohol consumption every hour, 24 hours a day, 7 days a week and can be combined with Home Arrest. This breakthrough in electronic monitoring technology has revolutionized the supervision of alcohol offenders.

Alcohol Monitoring Systems, Inc. is looking for a SCRAMNet Data Analyst to provide customer support for all of our products and services, including analysis of SCRAM data.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Review and calculate all incoming alerts for customers to determine if established criteria are met.

  • Send all qualified alerts to the Peer Review team.

  • Address all reviewed alert dispositions and add to the customers Daily Action Plan within the established time frame.

  • Review the "Workload Page" and follow-up on all unresolved/previously worked alerts

  • Generate the Daily Action Plans for external customers for client events by the departmental established time frame.

  • Regenerate the Daily Action Plans (DAP's) for external customers after post-delivery confirmations by review board.

  • Create a case in Sales Force for all customer interactions, including all inbound calls and emails.

  • Support new customers in set up of SCRAMNet for agencies, courts and judges.

  • Be familiar with the "30-60-90" day Program Checklist.

  • Need to be familiar with ALL 3 phases and their associated tasks

  • Assist customers in preparing "Non-Compliance Reports" and court reports for confirmed events resulting in formal court hearings.

  • Answer first tier calls for all AM, EM or GPS general inquiries.

  • Address cases that are received by phone, e-mail, or web within the same business day.

  • Perform Client Verification (CVC) calls on EM clients (outbound only) within the established time frame.

  • Other duties as assigned.

PERFORMANCE MEASUREMENTS

  • Deliver DAP's to all external customers by the specified deadline.

  • Answer all inbound phone calls. Return customer calls within same business day.

  • Perform outbound CVC/Alert Escalations calls within the established metric

  • Meet specified call to case metric

  • Answer all inbound web and email cases in the general queue within the same business day

Experience and Skills:

QUALIFICATIONS

Education/Certification:

  • Bachelor's degree preferred

  • High School Diploma or equivalent required

  • Level 1 Certification required upon employment

Required Knowledge:

  • Criminal Justice background preferred

Experience Required:

  • Previous experience in a technical role involving analyzing data for trending and reporting

  • Previous Customer Service background preferred

Skills / Abilities:

  • Strong analytical skills

  • Strong attention to detail

  • Ability to multi-task

  • Strong written and verbal communication skills to convey technical concepts

  • Possess strong interpersonal and customer interaction skills

  • Works well in a cross functional team environment

AFFIRMATIVE ACTION EQUAL OPPORTUNITY EMPLOYER


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
HR Data & Systems Analyst

HSS

Posted Yesterday

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 POSITION SUMMARY This position brings together reporting, data analysis, process and technical support to effectively manage what we put in and what we get out of our talent management systems to support effective problem-solving and decision-making regarding the most important part of our organization, our people. Responsible for building and enhancing the HR and overarching talent management reporting and analytics functions. This role will develop, aggregate, analyze and summarize data to make recommendations in a relevant and meaningful, quality driven manner to support the needs of the HR division and the organization. In order to have quality data to mine and draw business intelligence from, this role will also be responsible for evaluating, enhancing and maintaining our talent platforms (including ADP based applications) in support of HSS operational needs. This position utilizes knowledge and experience with a variety of human resources, benefits and payroll concepts, practices, and procedures to identify needs and create solutions to resolve them. This position must have a strong understanding of data relationships, the ability to analyze HR-related data at the macro level and at the detail level to effectively identify trends and report to management findings and recommendations. This position operates in a strong team-based environment where collaboration is critical for fulfilling the needs of the business, but also relies on individual execution and delivery. ESSENTIAL DUTIES & RESPONSIBILITIES Reporting and Data Analysis (55% of time): * Design reports to answer relevant business questions and communicate key HR metrics to stakeholders in easy to understand report and dashboard formats. * Automate, generate, analyze, and distributes recurring HR metrics and ad-hoc reports to the appropriate stakeholders * Deploy reporting analytics that enhance accuracy and efficiency and deliver reports in a timely and effective manner. * Conducts analysis of workforce data and leverages reporting and analytics to identify opportunities, patterns and risks. Proactively identifies trends for further management discussion and review. System and Workflow Administration (35% of time): * Routinely works with others to monitor and audit configuration and/or process changes within the system through regular data audits and trend analysis. Provides analysis, interpretation, and potential solutions for data, process or system concerns. * Analyze, test and develop requirements for new systems and enhancements to existing systems, and ensure that system design fits the needs of the organization. * Researches best practices for digital HR systems and workflows to improve efficiency and effectiveness of HR service delivery. Creates plans, timelines and tools to leverage new and existing system functionality and self-service capabilities. * Coordinate review, user acceptance testing, and implementation of system upgrades, patches, configurations and other technical projects as assigned. * Routinely audits, integrates and streamlines across systems, data and processes to ensure data continuity and process control across HR modules, platforms, and systems such as talent management, recruitment, benefits, and payroll. Presents findings professionally and in a manner which best fits the target audience. * Serve as liaison between HR, IT and other stakeholder groups in design, data flows, functional configuration, testing and maintenance regarding talent management systems to ensure optimal system performance. * Be a subject matter expert for ADP Enterprise HRIS, Recruiting Management and LMS platforms. Maintain HRIS tables. * Troubleshoot and resolve system, data, and process-related issues. Works with others as needed to address issues and enhancements. * Recommends process and work flow to improve efficiency and/or customer service. Recommends changes to allow for improved data accuracy, as well as, proposes metrics to evaluate department and business changes. * Supports continuous improvement projects, such as improving data integrity, processes, and workflows. Partners with others to increase process efficiencies and/or support productivity. Works with internal and external resources. Works directly with consultants to resolve issues with daily operations and to make longer-term process improvements. Training and Process Documentation (10% of time): Assist Learning and Development team with the development and delivery of training to business users in assigned support areas. Document workflows and process to create effective job aids for super users and end users. OTHER DUTIES & RESPONSIBILITIES * Demonstrates flexibility and can effectively manage changes in project scope, timelines and priorities. * Other duties at the direction of the VP of Talent and Culture. DESIRED QUALIFICATIONS * Bachelor's degree in business administration, computer information systems, management information systems or related field or equivalent work experience. * Three to five years of HRIS Analyst experience, preferably with ADP Enterprise, Recruiting Management and LMS systems * Systems implementation experience * HR and/or software certification preferred * Experience working within a centralized and decentralized organization and a moderate understanding of fundamental HR and Recruiting practices and reporting needs. * High degree of initiative and timeliness in delivering work output * Proven track record prioritizing and managing multiple tasks and projects in a fast-paced and challenging environment. * Excellent writing and verbal communication skills. PHYSICAL DEMANDS & WORK ENVIRONMENT This is a full-time position. Work hours will vary depending the needs of the company. Occasional evening work may be required as job duties demand. Environment may be fast paced and stressful. While performing the duties of this job, the employee will spend approximately 75% of the time sitting and will walk or sit 25% of the time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally the employee will stoop, kneel, or crouch. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation. HSS Denver CO

Data Analyst I

Scram Systems