Data Analyst I

Scram Systems Denver , CO 80208

Posted 4 months ago


Alcohol Monitoring Systems, Inc., manufactures a platform of alcohol monitoring products, including SCRAMx, or Secure Continuous Remote Alcohol Monitor that automatically tests for alcohol consumption every hour, 24 hours a day, 7 days a week and can be combined with Home Arrest. This breakthrough in electronic monitoring technology has revolutionized the supervision of alcohol offenders.

Alcohol Monitoring Systems, Inc. is looking for a SCRAMNet Data Analyst to provide customer support for all of our products and services, including analysis of SCRAM data.


  • Review and calculate all incoming alerts for customers to determine if established criteria are met.

  • Send all qualified alerts to the Peer Review team.

  • Address all reviewed alert dispositions and add to the customers Daily Action Plan within the established time frame.

  • Review the "Workload Page" and follow-up on all unresolved/previously worked alerts

  • Generate the Daily Action Plans for external customers for client events by the departmental established time frame.

  • Regenerate the Daily Action Plans (DAP's) for external customers after post-delivery confirmations by review board.

  • Create a case in Sales Force for all customer interactions, including all inbound calls and emails.

  • Support new customers in set up of SCRAMNet for agencies, courts and judges.

  • Be familiar with the "30-60-90" day Program Checklist.

  • Need to be familiar with ALL 3 phases and their associated tasks

  • Assist customers in preparing "Non-Compliance Reports" and court reports for confirmed events resulting in formal court hearings.

  • Answer first tier calls for all AM, EM or GPS general inquiries.

  • Address cases that are received by phone, e-mail, or web within the same business day.

  • Perform Client Verification (CVC) calls on EM clients (outbound only) within the established time frame.

  • Other duties as assigned.


  • Deliver DAP's to all external customers by the specified deadline.

  • Answer all inbound phone calls. Return customer calls within same business day.

  • Perform outbound CVC/Alert Escalations calls within the established metric

  • Meet specified call to case metric

  • Answer all inbound web and email cases in the general queue within the same business day

Experience and Skills:



  • Bachelor's degree preferred

  • High School Diploma or equivalent required

  • Level 1 Certification required upon employment

Required Knowledge:

  • Criminal Justice background preferred

Experience Required:

  • Previous experience in a technical role involving analyzing data for trending and reporting

  • Previous Customer Service background preferred

Skills / Abilities:

  • Strong analytical skills

  • Strong attention to detail

  • Ability to multi-task

  • Strong written and verbal communication skills to convey technical concepts

  • Possess strong interpersonal and customer interaction skills

  • Works well in a cross functional team environment


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Data Analyst I

Scram Systems