Dangerous Goods Specialist (A4, 3Rd Shift)

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DHL Express currently has an opening for a Dangerous Goods Specialist atour Erlanger, KY CVG HUB Facility.

Summary

Provides regulatory and operational direction to field operations, customer support, and global counterparts regarding dangerous goods/restricted commodities shipping within the DHL Express Americas region. Supports and communicates the regulations and policies in accordance with the air carrier's ground operations manual, US DOT (FAA), IATA/ICAO dangerous goods regulations and DHL Express company policy.

Key Responsibilities:

• Respond to all phone inquiries that may be related to customer questions (internal and external), a request from a regulatory agent, or a report of a leaking dangerous goods shipment

• Specialist must comply with both Express and ACS procedures, based on type of product.

• Follow up with both customers and sales force regarding requests, customer failures, and requested conference calls.

• Book ACS DG shipments based on product type, destination, and ACS policies.

• Supports field operations on technical or system related issues with RCTS and PNFMS for all international dangerous goods traffic and those shipments transiting the US domestic network.

• Interfaces with various global dangerous goods departments to ensure all international dangerous goods packages are handled in accordance with the import and export standard operating procedures.

• Performs data-entry of incident reports and follows up with field operations on compliance issues for corrective action.

• Performs account approval for all Americas Dangerous Goods shippers.

Skills & Qualifications:

• Fluent ability in both the Spanish and English language strongly preferred

• Typically requires 2 to 5 years in related field and DHL experience

• An advanced understanding of dangerous goods regulations including 49CFR, IATA, and ICAO regulations is preferred.

• Ability to facilitate a collaborative team environment across a very diverse global group of domestic and international colleagues, airlines, contractors and customers

• Highly efficient in organizing and coordinating multiple tasks in a fast-paced multi-cultural global environment.

• Strong knowledge of Excel and database management preferred.

• Strong PC skills including Front Page, Microsoft Office and web-based applications.

• Knowledge of DHL internal applications (PNFMS, RCTS, FOCUS, RCIR)

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster