Damage Manager

A Day in the Life:

The Mgr. Damage is responsible for monitoring Instant Return Reps for damage collection standard work and ensuring that damage vehicles are moved to the damage appraiser in a timely manager.

What You'll Do:

• Serve as local point of contact for the day-to-day management of the damage process.

• Improve quality of Vehicle Incident Reports and increase number of customer signatures.

• Proactively monitors damage process and service to ensure that service level agreements are met.

• Verify and drive compliance with Standard Work and complete required coaching.

• Work closely with body damage vendors and Hertz accounts payable to ensure payments are processed efficiently in Oracle.

• Work to increase body shop availability and vendor network and manage vendor relations.

• Must be able to work independently and create training documents, training materials and additional reports outside the required ones provided by the supervisor.

• Working days/hours that complement business demands.

What We're Looking For:

• Bachelor's degree highly preferred

• 2-3 years management experience preferred

• Body repair experience preferred

• Working knowledge of current model year vehicle

• Strong understanding of competitor/industry practices

• Ability to collaborate with internal and external stakeholders across multiple functions and locations

• Ability to influence

• Flexible and adaptable; ability to work effectively in ambiguous situations

• Excellent verbal and written communication skills

• Results driven, ability to make decisions and help solve problems

• Ability to drive process and organizational change.

• Ability to motivate teams and keep a positive attitude in a fast-paced environment.

• Ability to work under minimal supervision with a goal-oriented mindset.

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Excellent organization, time management, delegation, and prioritization skills.

• Courageous leadership and accountability.

• Proficient with Microsoft Office suite. Ability to handle analysis using Excel and present data with PowerPoint

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs

• Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts

• Theme Park Tickets, Gym Discounts & more